Enterprise AV & Collaboration Lead

Trustmark National Bank; Jackson (MS); On-site; USD 90,000 - 120,000; Full time

Job summary

Trustmark Bank is seeking an Audio Visual Supervisor to lead enterprise AV and collaboration services across our Jackson, MS operations. You will set standards, guide architecture, and coordinate lifecycle management of conference rooms, video conferencing, and digital signage, partnering with IT, facilities, and security teams.

This role requires advancing roadmaps, managing vendor relationships, ensuring security and governance, and mentoring AV staff.

Qualifications

• High School diploma or GED.
• 8 years of progressively responsible experience in audio/visual technologies, unified communications, enterprise collaboration services, or related infrastructure disciplines.
• Advanced experience designing, implementing, administering, and supporting enterprise AV and collaboration environments.
• Extensive experience with Microsoft Teams Rooms, enterprise conferencing solutions, room scheduling systems, control systems, digital signage, and multimedia technologies.
• Advanced knowledge of AV architecture, VoIP technologies, collaboration protocols, networking concepts, security considerations, and technology lifecycle management.
• Demonstrated success leading enterprise technology projects, vendor relationships, operational improvements, and cross-functional initiatives.
• Experience developing standards, governance practices, support processes, and service performance metrics.
• Strong analytical, planning, budgeting, vendor management, presentation, and leadership skills.
• Ability to communicate effectively with executives, regulators, vendors, technical teams, and business leaders.

Responsibilities

• Define and maintain enterprise standards, governance practices, architecture principles, and operational processes for audio/visual and collaboration technologies.
• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Serve as lead technical escalation point for AV infrastructure, Microsoft Teams Rooms, conferencing platforms, room controls, digital signage, and multimedia technologies.
• Lead the planning, design, implementation, and lifecycle management of enterprise AV solutions.
• Develop strategic technology roadmaps that align collaboration services with business objectives, security requirements, and operational needs.
• Direct major AV modernization initiatives, executive meeting environments, boardroom technologies, and enterprise-wide deployment projects.
• Establish service metrics, operational reporting, monitoring standards, and continuous improvement programs for AV services.
• Manage vendor, manufacturer, integrator, and managed service relationships to ensure service quality, contract compliance, and cost effectiveness.
• Provide guidance on budgeting, forecasting, procurement strategies, lifecycle replacement planning, and capital investment decisions.
• Partner with infrastructure, networking, telecommunications, facilities, security, and business leaders to ensure integrated technology solutions.
• Provide executive-level support for board meetings, regulatory presentations, enterprise events, and other mission-critical business functions.
• Ensure AV services operate in compliance with security, risk management, audit, change management, and asset governance requirements.
• Travel as needed.
• Associates are expected to perform all additional duties as assigned.

Skills

AV technologies

Unified communications

Enterprise collaboration

Leadership

Vendor management

Strategic planning

Budgeting

Executive communication

Education

High School diploma or GED

Tools

Microsoft Teams Rooms

Video conferencing platforms

Digital signage

Room scheduling systems

Control systems

Job description

Trustmark Bank is seeking an Audio Visual Supervisor to lead enterprise AV and collaboration services across our Jackson, MS operations. You will set standards, guide architecture, and coordinate lifecycle management of conference rooms, video conferencing, and digital signage, partnering with IT, facilities, and security teams.

This role requires advancing roadmaps, managing vendor relationships, ensuring security and governance, and mentoring AV staff.