Enterprise Applications Support Specialist

University of Cincinnati Foundation; Cincinnati (OH); On-site; USD 75,000 - 88,000; Full time

Benefits offered by this job

Performance-based bonus

Health and wellness benefits

Tuition remission

Employer retirement match

Paid parental leave

Paid vacation, sick time and holidays

Job summary

University of Cincinnati Foundation is seeking an Applications Support Analyst to provide day-to-day support for enterprise business applications used by HR, finance, and operations. You will resolve issues, assist with testing, document procedures, and coordinate with vendors and stakeholders.

The role emphasizes reliability, security, user-friendly systems, and continuous improvement, reporting to the Director of Enterprise Applications Support.

Qualifications

• Bachelor’s degree in information technology, computer science, information systems, business, or a related field preferred with 2+ years of experience supporting business applications.
• Experience assisting with application support activities such as user support, issue triage, incident tracking, testing, documentation, data validation, and coordination with business stakeholders or vendors.
• Experience supporting projects, enhancements, releases, or workstreams by tracking tasks, documenting requirements, testing changes, communicating status, and following through on assigned actions.
• Working knowledge of application support practices, service request processes, documentation standards, and continuous improvement methods.
• Strong analytical, problem-solving, documentation, organizational, customer service, and attention-to-detail skills.

Responsibilities

• Provide day-to-day support for assigned business applications, including responding to user questions, ITSM tickets, troubleshooting issues, documenting findings, and coordinating resolution with internal teams or vendors.
• Triage and manage application support requests; gather details, assess urgency, track progress, and communicate status to users and stakeholders.
• Assist with configuration updates, workflow changes, user access requests, reporting needs, and other routine application administration activities.
• Support testing and rollout of changes, enhancements, integrations, upgrades, and new functionality by preparing test scenarios and validating results.
• Document application processes, support procedures, known issues, job aids, knowledge articles, and user guidance to improve self-service support.
• Monitor issues and usage patterns to identify opportunities for process improvements, training, or efficiency gains.

Skills

Analytical thinking

Problem solving

Documentation

Customer service

Communication

Time management

Education

Bachelor’s degree in IT/CS/IS or related field

2+ years supporting business applications

Tools

UKG

Blackbaud Financial Edge

ITSM tools

Job description

University of Cincinnati Foundation is seeking an Applications Support Analyst to provide day-to-day support for enterprise business applications used by HR, finance, and operations. You will resolve issues, assist with testing, document procedures, and coordinate with vendors and stakeholders.

The role emphasizes reliability, security, user-friendly systems, and continuous improvement, reporting to the Director of Enterprise Applications Support.