Enterprise Applications Support Analyst

Socket.dev; Cincinnati (OH); On-site; USD 75,000 - 88,000; Full time

Benefits offered by this job

Tuition remission

Health benefits

Performance bonus

Retirement plan

Job summary

The University of Cincinnati Foundation is seeking an Application Support Analyst to provide day-to-day support for enterprise business applications used by HR, finance, contract management, and other operations. You will troubleshoot issues, assist with testing, and coordinate with vendors and partners to ensure reliable, secure, and user-friendly systems.

The role requires strong analytical and communication skills, experience in ITSM ticketing, and the ability to document processes and

Qualifications

• Bachelor’s degree in information technology, computer science, information systems, business, or a related field preferred with 2+ years of experience supporting business applications.
• Experience assisting with application support activities: user support, incident tracking, testing, documentation, data validation.
• Experience supporting projects, enhancements, releases or workstreams with task tracking and stakeholder communication.
• Knowledge of application support practices, service requests, and continuous improvement methods.

Responsibilities

• Provide day-to-day support for assigned business applications, including responding to user questions, ITSM tickets, troubleshooting, and coordinating resolutions.
• Triage and manage application support requests; gather details, assess urgency, track progress, and communicate status.
• Assist with configuration updates, user access requests, reporting needs, and routine administration activities.
• Support testing and rollout of changes, prepare test scenarios, validate results, document defects, confirm resolution.
• Document application processes, support procedures, known issues, and user guidance to improve self-service support.
• Monitor issues, usage patterns, metrics, and trends to identify improvement opportunities and efficiency gains.
• Partner with users, vendors, and partners to understand needs, clarify requirements, validate solutions, and support usage.
• Support prioritization of enhancements by documenting impact and gathering examples for stakeholders.
• Review health indicators and trends to identify root causes and practical improvements.
• Assist with transition-to-support for new solutions, including rollout planning and training materials.
• Other duties as assigned.

Skills

Analytical

Problem solving

Documentation

Organizational

Customer service

Attention to detail

Education

Bachelor’s degree in information technology, computer science, information systems, business, or related field

Tools

UKG

Blackbaud Financial Edge

Job description

The University of Cincinnati Foundation is seeking an Application Support Analyst to provide day-to-day support for enterprise business applications used by HR, finance, contract management, and other operations. You will troubleshoot issues, assist with testing, and coordinate with vendors and partners to ensure reliable, secure, and user-friendly systems.

The role requires strong analytical and communication skills, experience in ITSM ticketing, and the ability to document processes and