Student IT Support Specialist (Hybrid)

University of Cincinnati; Cincinnati (AR); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hybrid work schedule

Job summary

The University of Cincinnati is seeking a student employee to serve as the first point of contact for IT support. You will diagnose incidents, provide step-by-step guidance, and escalate complex issues to specialists as needed.

You will handle inquiries via phone, email, or remote tools, document incidents, and strive to deliver an excellent customer experience while maintaining a flexible hybrid work arrangement.

Qualifications

• High School Diploma or GED required.
• Enrolled at a post-secondary institution or secondary school.
• Part-time enrollment (one or more credits) during the next term.
• Must be at least 16 years old.

Responsibilities

• Provide Tier 1 consultative, technical, and “how-to” support via phone, email, or remote tools using Knowledge Base articles.
• Provide directory assistance to callers.
• Triage inquiries by assessing type and severity and perform basic troubleshooting before escalation.
• Deliver excellent customer service with patience and resourcefulness.
• Hybrid work schedule and flexible support for users.

Skills

Customer service

Troubleshooting

Phone/email support

Remote support

Education

High School Diploma or GED

Enrolled at a post-secondary institution

Job description

The University of Cincinnati is seeking a student employee to serve as the first point of contact for IT support. You will diagnose incidents, provide step-by-step guidance, and escalate complex issues to specialists as needed.

You will handle inquiries via phone, email, or remote tools, document incidents, and strive to deliver an excellent customer experience while maintaining a flexible hybrid work arrangement.