Enterprise Applications Lead — IT Operations & Lifecycle

University of Central Florida; Orlando (FL); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid time off

Retirement savings

Education assistance

Employee discounts

Job summary

The University of Central Florida IT division is seeking a Manager, Enterprise Applications to lead day-to-day operations, support, and delivery of the university's enterprise and custom business applications. You will supervise the Business Applications team and ensure secure, reliable, and scalable services.

You will oversee lifecycle management, incident handling, change control, and service improvement, while coordinating with departments, vendors, and leadership to align with campus goals.

Qualifications

• Bachelor’s degree plus 6 years of relevant experience, or equivalent combination.
• Experience leading technical, application support, or enterprise technology teams.
• Experience managing enterprise application operations, service performance, and continual improvement.
• Knowledge of ITIL-based service management practices and experience with change, release, problem, and knowledge management.
• Experience managing software vendors, licensing, contracts, and renewals while ensuring service continuity.

Responsibilities

• Lead and supervise the Business Applications team, including assignments, workload balancing, onboarding, performance management, and development.
• Oversee service operations for enterprise applications, including incident management, request fulfillment, SLA performance, and continual service improvement.
• Oversee application lifecycle activities: upgrades, patches, environment refreshes, onboarding new applications, and retirement planning.
• Ensure compliance with IT change management processes, ITIL practices, QA standards, testing, and release management.
• Serve as the primary operational contact for departments regarding application support, project intake, service requests, and issue resolution.
• Coordinate and prioritize application work, balancing operations with strategic initiatives and business priorities.
• Manage vendor relationships, contracts, licensing, and renewal activities; provide recommendations for investments and enhancements.
• Develop operational metrics, service reports, risk assessments, and dashboards for leadership review.
• Serve as escalation point for application service issues and customer concerns; ensure effective communication and resolution.
• Maintain documentation, runbooks, and configuration records to support continuity and knowledge management.

Skills

Team leadership

ITIL

ServiceNow

Vendor management

Enterprise applications

Application operations

Change management

Escalation handling

Education

Bachelor's degree

High School Diploma

Tools

ServiceNow

Job description

The University of Central Florida IT division is seeking a Manager, Enterprise Applications to lead day-to-day operations, support, and delivery of the university's enterprise and custom business applications. You will supervise the Business Applications team and ensure secure, reliable, and scalable services.

You will oversee lifecycle management, incident handling, change control, and service improvement, while coordinating with departments, vendors, and leadership to align with campus goals.