Manager, Enterprise Applications

University of Central Florida; Orlando (FL); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Paid time off

Retirement savings

Education assistance

Employee discounts

Job summary

The University of Central Florida IT division is seeking a Manager, Enterprise Applications to lead day-to-day operations, support, and delivery of the university's enterprise and custom business applications. You will supervise the Business Applications team and ensure secure, reliable, and scalable services.

You will oversee lifecycle management, incident handling, change control, and service improvement, while coordinating with departments, vendors, and leadership to align with campus goals.

Qualifications

• Bachelor’s degree plus 6 years of relevant experience, or equivalent combination.
• Experience leading technical, application support, or enterprise technology teams.
• Experience managing enterprise application operations, service performance, and continual improvement.
• Knowledge of ITIL-based service management practices and experience with change, release, problem, and knowledge management.
• Experience managing software vendors, licensing, contracts, and renewals while ensuring service continuity.

Responsibilities

• Lead and supervise the Business Applications team, including assignments, workload balancing, onboarding, performance management, and development.
• Oversee service operations for enterprise applications, including incident management, request fulfillment, SLA performance, and continual service improvement.
• Oversee application lifecycle activities: upgrades, patches, environment refreshes, onboarding new applications, and retirement planning.
• Ensure compliance with IT change management processes, ITIL practices, QA standards, testing, and release management.
• Serve as the primary operational contact for departments regarding application support, project intake, service requests, and issue resolution.
• Coordinate and prioritize application work, balancing operations with strategic initiatives and business priorities.
• Manage vendor relationships, contracts, licensing, and renewal activities; provide recommendations for investments and enhancements.
• Develop operational metrics, service reports, risk assessments, and dashboards for leadership review.
• Serve as escalation point for application service issues and customer concerns; ensure effective communication and resolution.
• Maintain documentation, runbooks, and configuration records to support continuity and knowledge management.

Skills

Team leadership

ITIL

ServiceNow

Vendor management

Enterprise applications

Application operations

Change management

Escalation handling

Education

Bachelor's degree

High School Diploma

Tools

ServiceNow

Job description

University Operations

The University Operations division at UCF is committed to creating a supportive and welcoming environment for our faculty, staff, students, and the broader community. We take pride in delivering exceptional service, sharing our expertise, and upholding the highest standards to ensure a world-class campus experience.

The Opportunity

The UCF IT division within University Operations is seeking an experienced and collaborative Manager, Enterprise Applications to lead the day-to-day operations, support, and delivery of the university's enterprise and custom business application portfolio. This position manages a team responsible for administering, integrating, maintaining, and supporting critical applications that serve the academic, research, and administrative needs of the university. This position will oversee application service operations, lifecycle management, change control, and operational excellence while ensuring enterprise applications remain secure, reliable, scalable, and aligned with university technology standards.

Responsibilities

• Lead and supervise the Business Applications team, including work assignments, workload balancing, onboarding, performance management, professional development, and cross-training initiatives.
• Manage service operations for enterprise applications, including incident management, request fulfillment, service level performance, and continual service improvement.
• Oversee application lifecycle activities, including upgrades, patches, environment refreshes, onboarding of new applications, and retirement planning for end-of-life technologies.
• Ensure compliance with UCF IT change management processes, ITIL practices, quality assurance standards, testing procedures, and release management requirements.
• Serve as the primary operational contact for university departments regarding application support, project intake, service requests, and issue resolution.
• Coordinate and prioritize application-related work, balancing operational needs with strategic initiatives and business priorities.
• Manage vendor relationships, support contracts, software licensing, and renewal activities while providing recommendations for future investments and service enhancements.
• Develop and maintain operational metrics, service reports, risk assessments, and performance dashboards for leadership review.
• Serve as a management escalation point for application service issues and customer concerns, ensuring effective communication and resolution.
• Maintain application documentation, runbooks, operational procedures, and configuration records to support service continuity and knowledge management.

Minimum Qualifications

Bachelor’s degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications

• Experience leading technical, application support, or enterprise technology teams, including workload management, staff development, performance coaching, and cross-training initiatives.
• Demonstrated experience managing enterprise application operations, including incident management, service requests, problem resolution, service level performance, and continual service improvement.
• Experience managing enterprise application portfolios, including upgrades, patching, software deployments, life cycle planning, and retirement of end-of-life technologies.
• Knowledge of ITIL-based service management practices and experience working with change, release, problem, and knowledge management processes, preferably using ServiceNow or a similar IT service management platform.
• Experience managing software vendors, support agreements, licensing, contracts, and renewals while ensuring service performance and operational continuity.
• Experience supporting enterprise business applications in higher education, healthcare, research, government, or similarly complex organizations, with responsibility for operational metrics, service performance reporting, and continuous service improvement.

Special Instructions to the Applicants

• The anticipated salary range for this position is $104,664 - $120,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• Classification Title: Manager, Digital Platforms, Enterprise Service Manager

Working at UCF

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance
• And more…For more benefits information, view the UCF Employee Benefits Guide.

UCF offers a Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

UCF IT

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Type of Appointment

Regular

Expected Salary

$104,664.00 to Negotiable

Job Posting End Date

10-28-2026-12-00-AM

The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

For general application or posting questions, please email [e-mail].

If an accommodation due to a disability is needed to apply for this position, please email [e-mail].