Applications Engineer II, Business Applications

ucf; Orlando (FL); Sur place; USD 56 000 - 75 000; Plein temps

Résumé du poste

UCF University Operations is seeking an Applications Engineer II to manage and optimize a portfolio of enterprise business applications. You will administer configurations, roles, and health checks while building automations and integrations to improve reliability and efficiency.

The role emphasizes API development, data exchanges, and lifecycle management with ITIL-aligned processes. On-site work at the university is required, and strong collaboration with Data Platforms and IT teams is

Qualifications

• Bachelor's degree and 2 years of relevant experience.
• Experience with ITIL practices and change management.
• Experience administering enterprise business applications.

Responsabilités

• Administer, configure, and support a portfolio of enterprise business applications.
• Design and maintain automations for routine operational processes.
• Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
• Support upgrades, patches, deployments, and lifecycle activities.
• Resolve escalated incidents and conduct root-cause analysis.

Connaissances

API development

Automation tools

ServiceNow

ITIL practices

Data exchanges

Change management

Formation

Bachelor's degree

Outils

ServiceNow

Description du poste

University Operations:

The University Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

The Opportunity :

University Operations is seeking to hire an Applications Engineer II (Business Applications). This role is responsible for the administration, automation, integration, and lifecycle management of centrally supported business applications. Working under general supervision, this position helps ensure application services are reliable, efficient, and scalable by standardizing operational processes, developing integrations and automations, supporting upgrades and enhancements, and resolving application issues. The role collaborates with business partners, Data Platforms, and technical teams to deliver secure and sustainable application services.

Classification title: Applications Programmer II

Responsibilities:

• Business Application Administration & Support:
  • Administer, configure, and support a portfolio of enterprise business applications.
  • Manage user access, security roles, scheduled jobs, and application health monitoring.
  • Implement approved changes in accordance with ITIL and change management practices.
• Automation & Operational Engineering:
  • Design and maintain automations for routine operational processes such as account provisioning, data transfers, scheduled jobs, and maintenance activities.
  • Implement monitoring and alerting to improve reliability and reduce manual work.
  • Develop and maintain operational documentation and runbooks.
• System Integration & Data Exchange:
  • Develop, test, and maintain application integrations, APIs, data exchanges, scripts, and reports.
  • Support data movement between business applications and university systems.
  • Follow established coding standards, security practices, and code review processes.
• Lifecycle Management & Platform Sustainability:
  • Support application upgrades, patches, environment refreshes, testing, deployments, and rollback activities.
  • Assist with onboarding new applications into the supported portfolio.
  • Identify technical debt and platform improvement opportunities.
• Technical Support & Problem Management:
  • Resolve escalated incidents and service requests through ServiceNow.
  • Perform root cause analysis and implement long-term solutions to prevent recurring issues.
  • Provide technical guidance on application capabilities and support options.
• Operational Excellence:
  • Develop and maintain standard configurations, knowledge articles, templates, and support documentation.
  • Recommend service improvements based on operational metrics, trends, and business needs.
  • Contribute to continuous improvement initiatives that enhance service quality and scalability.
• Professional Development:
  • Maintain expertise in application administration, automation, integration technologies, and AI-assisted tools.
  • Participate in cross-training efforts and knowledge sharing across the team.

Minimum Qualifications :

• Bachelor's degree and 2 years of relevant experience; or High School Diploma (or equivalent) and 6 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .

Preferred Qualifications :

• Experience administering enterprise business applications in a higher education, public sector, or large organizational environment.
• Experience developing and supporting APIs, application integrations, and data exchanges.
• Experience with automation tools, scripting languages, and workflow automation.
• Experience with ServiceNow, ITIL practices, and change management processes.
• Experience supporting application upgrades, testing, deployments, and lifecycle management activities.
• Knowledge of monitoring, alerting, and operational support best practices.
• Experience creating technical documentation, runbooks, and knowledge base articles.
• Strong analytical, problem-solving, and customer service skills.

Special Instructions to the Applicants:

• The anticipated salary range for this position is $56,030-$74,940. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
• This role requires the successful candidate to work on-site at UCF as their primary work location. On-site presence is an essential function of this role.
• Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

Classification title: Applications Pr