Enterprise App O&M & Incident Response Specialist

Digital Management Llc; Atlanta (GA); On-site; USD 57,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits

401k match

Career development opportunities

Annual awards & recognition

Wellness programs

Job summary

DMI is seeking an Application Operations & Maintenance (O&M) Support Specialist to support mission-critical applications in Atlanta, GA. The role involves monitoring, troubleshooting incidents, coordinating maintenance, and ensuring high availability, working with owners, infrastructure engineers, developers, and Service Desk teams.

The incumbent will monitor performance, investigate issues, perform root cause analyses, and participate in deployments, maintenance, testing, and production

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise applications in an Operations & Maintenance environment.
• Experience with application monitoring, incident management, and production support.
• Working knowledge of ITIL service management principles.
• Experience using ServiceNow or comparable ITSM platforms.
• Strong analytical and troubleshooting skills.

Responsibilities

• Monitor enterprise applications to ensure availability, reliability, and optimal system performance.
• Investigate, troubleshoot, and resolve application incidents while meeting established service level agreements.
• Perform root cause analysis and recommend corrective actions to prevent recurring issues.
• Coordinate application deployments, maintenance windows, upgrades, and patch implementation activities.
• Support application configuration, testing, validation, and production releases.
• Document operational procedures, technical runbooks, and troubleshooting guides.
• Collaborate with infrastructure, database, network, and cybersecurity teams to resolve complex issues.
• Maintain accurate incident, problem, and change records using ServiceNow.
• Participate in after-hours maintenance and operational support activities when required.
• Identify opportunities for automation and continuous process improvement.

Skills

Application monitoring

Incident management

Production support

ITIL principles

Analytical troubleshooting

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Windows servers

Linux servers

Middleware/Web services

SQL databases

Job description

DMI is seeking an Application Operations & Maintenance (O&M) Support Specialist to support mission-critical applications in Atlanta, GA. The role involves monitoring, troubleshooting incidents, coordinating maintenance, and ensuring high availability, working with owners, infrastructure engineers, developers, and Service Desk teams.

The incumbent will monitor performance, investigate issues, perform root cause analyses, and participate in deployments, maintenance, testing, and production