Senior Deskside IT Support Lead - Emergency Ops

DMI

Atlanta (GA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Virtual health visits

Tuition assistance

Generous 401(k) matches

Annual awards

Wellness programs

Job summary

DMI is seeking a Sr. Deskside Support Specialist to provide technical support and solve complex IT issues for deployed personnel in Atlanta, Georgia. This position requires 6-8 years of experience in deskside support, along with a Bachelor of Science in Information Technology. The role involves overseeing configuration of IT systems and mentoring junior staff while collaborating with emergency response teams.

Joining DMI means becoming part of a company committed to values such as honesty, customer focus, and innovation, offering a diverse and rewarding work environment.

Qualifications

6-8 years of experience in deskside support.
Must be a U.S. Citizen.

Responsibilities

Serve as a technical lead for deskside IT support, resolving complex issues.
Oversee configuration and maintenance of deployable LAN kits and scientific workstations.
Coordinate IT asset management and ensure compliance with procedures.
Provide mentorship to junior specialists in troubleshooting efforts.
Collaborate with Emergency Preparedness team during high‑pressure events.

Skills

Deskside IT support

Technical troubleshooting

ITIL certification

Education

Bachelor of Science in Information Technology

Job description

Joining DMI means becoming part of a company committed to values such as honesty, customer focus, and innovation, offering a diverse and rewarding work environment.

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