Enterprise App Operations Analyst

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag IT Systems, LLC, a Koniag Government Services company, seeks an Application Operations Analyst with a Secret clearance to support enterprise applications in Washington, DC. You will manage day-to-day operations, monitor performance, and handle routine incidents with a focus on security and compliance.

Responsibilities include SaaS administration, integration monitoring, and ITSM ticketing, with escalation for complex issues.

Qualifications

• Minimum 2–4 years in enterprise application operations or IT support.
• Experience supporting Federal or comparable environments with ITSM platforms (e.g., ServiceNow, Remedy).
• Familiarity with SaaS platform administration and user management.
• Strong customer service skills and ability to translate technical info to non-technical users.
• Knowledge of ITIL 4 service management practices applied to application operations.

Responsibilities

• Provide day-to-day operational support and monitoring for the enterprise application portfolio.
• Monitor health, performance and availability using Government tools.
• Triage incidents and service requests; escalate complex issues as needed.
• Document incidents and resolutions in the ITSM platform with accuracy.
• Support SaaS vendor communication and routine configuration tasks.
• Coordinate with teams on releases, environments, and access management.

Skills

Enterprise application operations

IT support

ITSM (ServiceNow/Remedy)

SaaS platform administration

Monitoring & dashboards

Customer service

Security/compliance knowledge

Job description

Koniag IT Systems, LLC, a Koniag Government Services company, seeks an Application Operations Analyst with a Secret clearance to support enterprise applications in Washington, DC. You will manage day-to-day operations, monitor performance, and handle routine incidents with a focus on security and compliance.

Responsibilities include SaaS administration, integration monitoring, and ITSM ticketing, with escalation for complex issues.