Application O&M Support Specialist

DMI (Digital Management, Inc.); Atlanta (GA); On-site; USD 51,653 - 63,132; Full time

Benefits offered by this job

Health insurance

401(k)

Tuition assistance

Career advancement

Job summary

DMI (Digital Management, Inc.) in Atlanta, Georgia, is seeking an Application O&M Support Specialist to provide operational support for enterprise applications, monitor performance, troubleshoot incidents, coordinate maintenance windows, and ensure high availability.

You will collaborate with infrastructure, database, network, and cybersecurity teams, document runbooks and procedures, and participate in after-hours maintenance tasks and continuous improvement initiatives.

Qualifications

• Bachelor's degree in CS/IS or related field, or equivalent experience.
• 5+ years supporting enterprise applications in an Operations & Maintenance environment.
• Experience with application monitoring, incident management, and production support.
• Working knowledge of ITIL service management principles.
• Experience using ServiceNow or comparable ITSM platforms.
• Strong analytical and troubleshooting skills.

Responsibilities

• Monitor enterprise applications to ensure availability, reliability, and optimal system performance.
• Investigate, troubleshoot, and resolve application incidents while meeting established service level agreements.
• Perform root cause analysis and recommend corrective actions to prevent recurring issues.
• Coordinate application deployments, maintenance windows, upgrades, and patch implementation activities.
• Support application configuration, testing, validation, and production releases.
• Document operational procedures, technical runbooks, and troubleshooting guides.
• Collaborate with infrastructure, database, network, and cybersecurity teams to resolve complex issues.
• Maintain accurate incident, problem, and change records using ServiceNow.
• Participate in after-hours maintenance and operational support activities when required.
• Identify opportunities for automation and continuous process improvement.

Skills

Federal government experience

Windows

Linux

Middleware

Web services

APIs

SQL

Education

Bachelor's degree in CS/IS or related field

Equivalent experience

Tools

ServiceNow

Job description

Application O&M Support Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

Join DMI to support mission-critical applications. This role provides operational support for enterprise applications by monitoring system performance, troubleshooting incidents, coordinating maintenance activities, and ensuring high application availability.

Duties and Responsibilities

• Monitor enterprise applications to ensure availability, reliability, and optimal system performance.
• Investigate, troubleshoot, and resolve application incidents while meeting established service level agreements.
• Perform root cause analysis and recommend corrective actions to prevent recurring issues.
• Coordinate application deployments, maintenance windows, upgrades, and patch implementation activities.
• Support application configuration, testing, validation, and production releases.
• Document operational procedures, technical runbooks, and troubleshooting guides.
• Collaborate with infrastructure, database, network, and cybersecurity teams to resolve complex issues.
• Maintain accurate incident, problem, and change records using ServiceNow.
• Participate in after-hours maintenance and operational support activities when required.
• Identify opportunities for automation and continuous process improvement.

Education and Years of Experience

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise applications in an Operations & Maintenance environment.
• Experience with application monitoring, incident management, and production support.
• Working knowledge of ITIL service management principles.
• Experience using ServiceNow or comparable ITSM platforms.
• Strong analytical and troubleshooting skills.

Required Skills & Certifications

• Experience supporting Federal government applications.
• Experience supporting Windows and Linux server environments.
• Familiarity with middleware technologies, web services, APIs, and SQL databases.
• ITIL Foundation Certification.
• Experience supporting cloud-hosted applications.

Citizenship, Physical Requirements, and Location

• Must be a U.S. Citizen.
• No physical requirements needed for this position.
• Location: Atlanta, Georgia.

Minimum Salary Rate

$57,393.00

Median Salary Rate

$62,246.00

Benefits and Working at DMI

• Convenience/Concierge – Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets, travel, and many other items.
• Development – Annual performance management, continuing education, tuition assistance, and career advancement opportunities.
• Financial – Generous 401(k) matches, financial wellness education, EAP, Life Insurance, and Disability.
• Recognition – Annual awards, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, wellness programs, flu shots, biometric screenings, and other wellness options.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.