Enterprise AI Transformation Architect

Nice-0a1ef543; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

NiCE is seeking an AI Transformation Strategist to operate at the intersection of enterprise strategy and hands-on AI agent delivery in Chicago. You will engage VP and Director level leaders to define transformation priorities, drive execution, and contribute credibly in C‑suite conversations when required.

The role blends strategic advisory with agent development, leveraging NiCE's full platform to automate service and augment the workforce.

Qualifications

• 5–10+ years in management consulting or transformation strategy.
• Experience engaging VP/Director level across CX, Ops, Tech.
• Proven ability to build business cases and secure sponsorship.
• Strong technical fluency for product architecture and design.
• Familiarity with CCaaS/UCaaS platforms.

Responsibilities

• Define AI-first transformation programs with executive alignment.
• Lead agent development and delivery across multi-channel experiences.
• Drive change enablement and cloud migration strategies.
• Develop roadmaps, business cases, and senior-level materials.
• Collaborate with Product Managers and Engineers on architecture.

Skills

Management consulting

AI transformation

Stakeholder engagement

Cloud migration

Education

Bachelor's degree in Computer Science, Engineering, or related field

MBA or equivalent experience

Tools

NiCE CXone

NiCE Actimize

Job description

NiCE is seeking an AI Transformation Strategist to operate at the intersection of enterprise strategy and hands-on AI agent delivery in Chicago. You will engage VP and Director level leaders to define transformation priorities, drive execution, and contribute credibly in C‑suite conversations when required.

The role blends strategic advisory with agent development, leveraging NiCE's full platform to automate service and augment the workforce.