Enterprise AI Support Engineer: Consultative, Proactive

Roboflow; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Roboflow in the United States is hiring Enterprise Support Engineers to help our enterprise customers succeed with computer vision solutions. This role is more than a break/fix task; you will act as a consultative technical advisor and proactive problem-solver, understanding product capabilities and customers' needs.

You will work with remote customers, helping accelerate time-to-value and ensure optimal use of Roboflow's tools across complex pipelines.

Qualifications

• Customer-focused approach with empathy in remote engagements.
• Able to research and find answers when unsure, then share findings with teammates.

Responsibilities

• Provide consultative guidance and proactive problem solving to enterprise customers.
• Support complex computer vision pipelines and accelerate time-to-value for customers.

Job description

Roboflow in the United States is hiring Enterprise Support Engineers to help our enterprise customers succeed with computer vision solutions. This role is more than a break/fix task; you will act as a consultative technical advisor and proactive problem-solver, understanding product capabilities and customers' needs.

You will work with remote customers, helping accelerate time-to-value and ensure optimal use of Roboflow's tools across complex pipelines.