Lead, AI Support & Enablement Engineer

Troweprice; Baltimore (MD); Presencial; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

T. Rowe Price seeks an experiencedIntegration/Platform Engineer to own the build-out and operation of enterprise AI platform integrations across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce).

You will lead the AI support and enablement function, manage high-touch stakeholder relationships, and serve as a senior escalation point for platform and connector defects. You will design and operate guardrails, onboarding, and adoption programs, while ensuring robust logging, data

Formación

• 5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration.
• Experience leading or mentoring engineers and running a technical support or enablement function.
• Proven relationship management and stakeholder communication skills with senior users.
• Hands‑on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and identity platforms.
• Experience integrating enterprise apps via APIs, API gateways (Apigee), Microsoft Graph, or MCP-based patterns.
• Familiarity with AI platform administration and related controls (DLP, compliance logging).
• Ability to produce runbooks, architecture docs, and governance artifacts.

Responsabilidades

• Design, build, and maintain enterprise AI connectors and integration points across vendors.
• Implement and operate guardrails for agentic capabilities and data controls.
• Serve as L3/L4 escalation for platform defects and connector issues.
• Lead the AI support model, triage, escalation paths, and knowledge base content.
• Lead user enablement: onboarding, training, and adoption guidance.
• Manage relationships with high-touch business groups and provide technical partnership.
• Collaborate with Labs/App Dev on BOT readiness artifacts for handoff to operations.
• Oversee provisioning and entitlement hygiene, including RBAC and group-based access.
• Maintain logging, telemetry, and observability pipelines for governance evidence.

Conocimientos

Integration engineering

Leadership

Stakeholder management

SSO/SAML/OIDC

SCIM provisioning

RBAC design

APIs & API gateways

Apigee

Microsoft Graph

AI platform administration

Herramientas

Apigee

Microsoft Graph

MCP

Descripción del empleo

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business . With a career at the firm, y ou can expect opportunities to create real impact at work and in your community. Y ou'll enjoy resources to support your career path, a s well as compensation , benefits , and flexibility to enrich your life. Here, you'll find a collaborative culture that respect s and valu e s differences and colleagues who share a spirit of generosity .

Join us for the opportunity to g row and make a difference in ways that matter to you .

Role Summary

This person will own technical build-out and operation of enterprise AI platform integrations - identity, connectors, and control-plane guardrails - across vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce, and future providers), lead the AI support and enablement function - support model, user onboarding, adoption enablement, and stakeholder relationships with high-touch business groups - and serve as L3/L4 escalation for platform and connector defects.

Responsibilities

• Design, build, and maintain enterprise AI connectors and integration points: SSO/SCIM/MAR, RBAC, Microsoft Graph, MCP, Apigee, Office plugins, and internal data source integrations
• Implement and operate Control Plane guardrails for agentic/autonomous capabilities: capability registry, identity/entitlement controls, data/action/memory/autonomy controls, logging, and evidence collection
• Serve as L3/L4 technical escalation for platform defects, connector failures, and model/runtime issues raised by Tier 0-2 support
• Lead the AI support model: define Tier 0-2 triage, escalation paths, SLAs, and knowledge base content, and direct support staff and vendor support relationships
• Lead user enablement: onboarding, training, office hours, and adoption guidance, and analyze support trends and user feedback to drive product and process improvements
• Own relationship management with high-touch business groups serve as trusted technical partner and escalation point, run regular check-ins, understand their workflows and data sensitivities, and proactively shape support and enablement plans to their needs
• Partner with Labs/App Dev on Build-Operate-Transfer (BOT): technical discovery, build approach, and readiness artifacts (runbook, telemetry, SSO/SCIM/RBAC setup, DLP/data controls) for handoff to WXT operate
• Own provisioning and entitlement hygiene: license/access provisioning and deprovisioning, group-based access models, and vendor admin configuration
• Maintain logging, telemetry, and observability pipelines to support monitoring, incident investigation, and governance evidence/registry requirements
• Evaluate vendor feature and connector enablement requests for technical risk, routing higher-risk items to AIGEC/Risk/Legal/Privacy/Security as needed
• Contribute to vendor-specific Control Adapter templates: licensing model, admin roles, data residency/training posture, logging exports, DLP/tenant restrictions, and API/MCP/connector documentation
• Support platform retirement/decommissioning: access disablement, integration shutdown, and data retention/deletion per governance requirements

Qualifications

Required

• 5+ years in integration/platform engineering, identity & access engineering, or enterprise SaaS administration
• Experience leading or mentoring engineers and running a technical support or enablement function
• Proven relationship management and stakeholder communication skills, including supporting senior, high-touch business users (e.g., investment professionals)
• Hands‑on experience with SSO/SAML/OIDC, SCIM provisioning, RBAC design, and enterprise identity platforms
• Experience integrating enterprise applications via APIs, API gateways (e.g., Apigee), Microsoft Graph, or MCP-based tool/connector patterns
• Familiarity with AI platform administration (Microsoft 365 Copilot, ChatGPT Enterprise, Anthropic Claude, or similar) including admin consoles, DLP, and compliance logging
• Understanding of agentic AI risk concepts (tool use, memory, autonomy) and control‑plane/guardrail design
• Experience with observability/logging tooling and FinOps/usage reporting for SaaS or cloud platforms
• Ability to produce and maintain technical runbooks, architecture/control documentation, and registry/evidence artifacts
• Comfortable operating as L3/L4 escalation point and partnering with vendor support teams

Preferred

• Experience in financial services or another highly regulated industry

FINRA Requir