Enterprise AI Adoption & Success Manager

Socket.dev; Boston (MA); Hybrid; USD 200,000 - 320,000; Full time

Job summary

Anthropic is seeking an Enterprise Customer Success Manager to drive AI adoption for a major account. You will partner with executives and guide usage across Claude API, Claude Code, and Cowork, aligning AI capabilities with strategic objectives.

You’ll develop and execute change management plans, forecast adoption, and maximize ROI while collaborating with sales, product, and engineering to deliver ongoing value.

Qualifications

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with large enterprise accounts and cross-functional collaboration.
• Ability to translate business objectives into AI adoption strategies.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers in complex organizations.
• Become an expert in Anthropic’s products across API, Claude Code and Cowork to guide customers.
• Own the customer operations across their lifecycle with structured success plans and reviews.
• Identify new use cases and lines of business for Claude across departments and teams.
• Develop change management strategies to drive adoption and value realization.
• Leverage deep customer knowledge to drive consumption planning and ROI storytelling.
• Ruthlessly prioritize across the account’s multiple workstreams.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Strategy Consulting

Education

Bachelor's degree

Tools

Claude Code

Claude API

Cowork

Job description

Anthropic is seeking an Enterprise Customer Success Manager to drive AI adoption for a major account. You will partner with executives and guide usage across Claude API, Claude Code, and Cowork, aligning AI capabilities with strategic objectives.

You’ll develop and execute change management plans, forecast adoption, and maximize ROI while collaborating with sales, product, and engineering to deliver ongoing value.