Enterprise AI Success Advisor

Box; New York (NY); Hybrid; USD 100,000 - 135,000; Full time

Job summary

A leading cloud content management company based in New York is seeking a Customer Success Manager to drive adoption and transformation in enterprise client workflows. You will partner with customers using AI to improve content management, manage strategic relationships, and ensure positive outcomes. The ideal candidate possesses experience in customer success roles and a strong understanding of AI tools. The position offers a hybrid work environment and a competitive salary range.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related roles.
• Experience with enterprise customers and senior stakeholders.
• Ability to translate customer needs into actionable solutions.

Responsibilities

• Own post-sales relationships for enterprise customers.
• Partner with customers to redesign workflows.
• Lead change management efforts for new workflows.

Skills

Customer Success

Account Management

Solutions Consulting

AI Platforms

Stakeholder Engagement

Communication

Job description

A leading cloud content management company based in New York is seeking a Customer Success Manager to drive adoption and transformation in enterprise client workflows. You will partner with customers using AI to improve content management, manage strategic relationships, and ensure positive outcomes. The ideal candidate possesses experience in customer success roles and a strong understanding of AI tools. The position offers a hybrid work environment and a competitive salary range.