Enterprise AI Strategy Partner

INSTALILY.AI; New York (NY); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

InstaLILY in New York seeks a senior Customer Success/Strategic Account Leader to manage post-pilot enterprise accounts, run QBRs, and drive expansion. You will partner with CIOs, CTOs, and revenue leaders to shape how AI reshapes operating models, without carrying a quota.

You’ll hand off from Sales and work with Growth Analysts, reporting to the Chief Growth Officer. You will collaborate with Engineering and Product, lead strategic discussions, and help expand deployments across customer

Qualifications

• 7-10 years of Customer Success, strategic account management, or consulting experience.
• Track record of expanding client work through new use cases and deeper deployments.
• Able to deliver outcomes when stakeholders push back.
• Analytical, structured thinker with strong project management skills.
• Clear and concise communicator with C-suite audiences.

Responsabilités

• Account ownership across post-pilot customer accounts, including QBRs, executive briefings, and account plans.
• Lead transformation discussions to show how AI changes operating models, not just feature adoption.
• Identify new use cases and drive expansion ARR through deeper deployment.
• Collaborate with product to influence roadmap based on customer insights.
• Coordinate with Engineering and Product to ensure customers get needed support.
• Contribute to the Strategic AI Partners playbook and standardization efforts.
• Travel to customer sites for in-person work with teams and executives.

Connaissances

Customer Success

Strategic account management

Consulting

Enterprise SaaS

Account expansion

Cross-functional collaboration

Executive communication

Problem solving

Project management

Description du poste

InstaLILY in New York seeks a senior Customer Success/Strategic Account Leader to manage post-pilot enterprise accounts, run QBRs, and drive expansion. You will partner with CIOs, CTOs, and revenue leaders to shape how AI reshapes operating models, without carrying a quota.

You’ll hand off from Sales and work with Growth Analysts, reporting to the Chief Growth Officer. You will collaborate with Engineering and Product, lead strategic discussions, and help expand deployments across customer