Strategic AI Growth & Success Lead

InstaLILY AI; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Salary range $110k–$130k

Equity awards

Medical, Dental, Vision

401K

Well-being stipend

Lunch reimbursement

PTO & Federal holidays

Job summary

InstaLILY is seeking a Growth Analyst in a customer-success leadership role. You will coach Growth Analysts, own pilot deliveries, and partner with Strategic AI Partners on enterprise engagements. You will drive lifecycle work from pilots to executive briefings and account planning.

Ideal candidates have 3–5 years in customer success or strategic account roles, strong client-facing skills, and a data-driven mindset. Hybrid work with in-office days in NY/San Francisco after six months.

Qualifications

• 3–5 years of experience in Customer Success, strategic account management, consulting, growth, or equivalent high-ownership role.
• Client-facing rigor with proven ability to close action items and drive alignment.
• Strong analytical instincts to structure problems, pull signal from data, and make recommendations.
• Concise, structured thinking with ability to defend a viewpoint and avoid verbosity.
• Comfort with ambiguity and ability to create a playbook as you go.

Responsibilities

• Drive customer outcomes: manage health, expansion signals, and risk; escalate to Strategic AI Partners.
• Own customer work across the lifecycle: run workshops, pilots, and post-pilot QBRs and account planning.
• Lead Growth Analysts: coach and develop the GA team delivering pilot work.
• Shape product decisions by translating customer signals into product feedback.
• Contribute to playbooks and templates used by the Strategic AI Partner team.
• Travel to customer sites as needed for in-person work.

Skills

Customer Success

Strategic account mgmt

Analytical thinking

Concise communication

Ownership

AI-native curiosity

Industry curiosity

Job description

InstaLILY is seeking a Growth Analyst in a customer-success leadership role. You will coach Growth Analysts, own pilot deliveries, and partner with Strategic AI Partners on enterprise engagements. You will drive lifecycle work from pilots to executive briefings and account planning.

Ideal candidates have 3–5 years in customer success or strategic account roles, strong client-facing skills, and a data-driven mindset. Hybrid work with in-office days in NY/San Francisco after six months.