AI Enterprise Growth Partner – Strategic Accounts

Instalily, Inc.; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Benefits offered by this job

Equity stock options

Well-being stipend

In-office lunch reimbursement

PTO & US Federal Holidays

Job summary

InstaLILY, an AI products and infrastructure company, is seeking a Senior Engagement Manager to own a portfolio of post-pilot enterprise customers, run QBRs and executive briefings, and lead account plans.

You will collaborate closely with Product and Engineering, identify new use cases, drive expansion ARR, and travel to customer sites as needed. The role is hybrid with in-office work in New York or San Francisco, reporting to the Chief Growth Officer.

Qualifications

• 3-5 years of consulting experience or equivalent SaaS seniority; at least 2 years as an Engagement Manager in consulting or equivalent strategic account management at an enterprise SaaS company.
• Track record of expanding client work beyond maintenance of existing relationships.
• Proven ability to deliver outcomes even when stakeholders push back.
• Analytical depth with structured thinking and project management chops.
• Strong interpersonal and communication skills with C-suite and operators alike.
• Industry curiosity across industrial distribution, manufacturing, automotive, etc.
• Comfort with ambiguity and willingness to build the playbook as you go.
• AI-native curiosity to push how AI agents can transform customer operations.

Responsibilities

• Account ownership: Manage a portfolio of post-pilot customer accounts day-to-day across QBRs, exec briefings, account plans, and customer success activities.
• Transformation engagement: Help customers think strategically about how AI changes their operating model, beyond just feature adoption.
• Expansion: Identify new use cases and drive expansion ARR through deeper deployment.
• Strategic collaboration with product: Bring customer insight into product decisions and help guide roadmap and feature development.
• Cross-functional coordination: Coordinate with Engineering and Product to ensure customer needs are met.
• Playbook contribution: Help build and refine the structured playbook SAMs run across customers.
• Customer presence: Travel to customer sites as needed for in-person work.

Skills

Engagement Mgmt

SaaS seniority

Executive communication

Account planning

AI curiosity

Industry knowledge

Hybrid coordination

Job description

InstaLILY, an AI products and infrastructure company, is seeking a Senior Engagement Manager to own a portfolio of post-pilot enterprise customers, run QBRs and executive briefings, and lead account plans.

You will collaborate closely with Product and Engineering, identify new use cases, drive expansion ARR, and travel to customer sites as needed. The role is hybrid with in-office work in New York or San Francisco, reporting to the Chief Growth Officer.