Enterprise AI & Server Solutions Architect (FAE)

Acer; San Jose (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

Acer Group is seeking an experienced Field Application Engineer (FAE) to provide technical presales expertise for its growing workstation, server, and AI computing business. You will serve as a key technical liaison between Sales, enterprise customers, Product Management, and engineering teams, translating customer needs into practical hardware configurations.

The ideal candidate has strong knowledge of enterprise workstation and server hardware, plus excellent communication and presentation

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT, or a related field, or equivalent experience.
• 4+ years of experience in technical presales, field application engineering, solution architecture, or customer-facing systems engineering.
• Strong knowledge of enterprise workstation and server hardware, including processors, GPUs, memory, storage, networking, and system configurations.
• Ability to translate customer technical requirements, workloads, and business needs into appropriate workstation, server and AI computing product recommendations and configurations.
• Experience developing technical proposals, responding to RFPs/RFIs, and delivering customer presentations, demonstrations, and training.
• Understanding of hardware compatibility, system performance, Windows/Linux environments, and enterprise deployments.
• Familiarity with GPU/NPU technologies, AI workstations, accelerated computing, and enterprise server infrastructure.
• Experience collaborating with global engineering, product management, and cross-functional teams.
• Strong technical problem-solving, communication, and presentation skills.

Responsibilities

• Partner with Sales to provide technical expertise throughout the enterprise sales cycle, from customer discovery through solution evaluation and selection.
• Engage customers and partners to assess infrastructure requirements and recommend workstation and server solutions.
• Lead technical presentations, product demonstrations, customer workshops, and solution evaluations.
• Serve as a technical advisor on workstation and server hardware, including processors, GPUs, memory, storage, and networking.
• Develop technical proposals and lead RFP/RFI responses, including hardware specifications, configurations, and compliance requirements.
• Support proof-of-concept evaluations, product benchmarking, and technical validation for enterprise and AI computing solutions.
• Provide technical guidance on GPU-accelerated computing, AI inference, engineering applications, and high-performance workloads.
• Collaborate with Product Management and global engineering teams to address customer requirements, hardware compatibility, customization, and technical challenges.
• Support new product launches through technical demonstrations, customer presentations, product education, and sales enablement.
• Partner with Sales and Business Management to identify opportunities, communicate competitive advantages, and strengthen Acer's enterprise computing business.

Skills

Technical presales

Solutions architecture

Customer engagement

Presentation skills

Cross-functional collaboration

Education

Bachelor's degree in Engineering/CS/IT

Tools

RFP Proposals

Windows/Linux

GPU/AI hardware

Job description

Acer Group is seeking an experienced Field Application Engineer (FAE) to provide technical presales expertise for its growing workstation, server, and AI computing business. You will serve as a key technical liaison between Sales, enterprise customers, Product Management, and engineering teams, translating customer needs into practical hardware configurations.

The ideal candidate has strong knowledge of enterprise workstation and server hardware, plus excellent communication and presentation