Enterprise AI Platform Program Manager (GenAI, RAG)

Matlen Silver; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Matlen Silver is seeking an experienced AI Platform Program Manager to drive the development, launch, and adoption of a large-scale enterprise AI platform within a leading financial services organization.

You will coordinate adoption, manage AI use case releases, and engage stakeholders across tenants, platform teams, and partners to ensure successful deployment of platform capabilities. Strong communication and enterprise AI expertise are essential for success.

Qualifications

• 7+ years of professional experience in program management, product management, technology delivery, or related roles.
• Experience supporting the design, implementation, or deployment of custom AI solutions.
• Strong understanding of enterprise AI technologies, Generative AI ecosystems, and AI platform architectures.
• Ability to discuss AI systems, Retrieval-Augmented Generation (RAG), agentic workflows, and AI use cases.
• Experience gathering business requirements and translating them into technical requirements for engineering and development teams.
• Demonstrated experience managing cross-functional initiatives from planning through deployment.
• Experience coordinating platform adoption, release readiness, and deployment activities.
• Strong risk, issue, and dependency management skills.
• Experience driving alignment across engineering, platform, support, and control functions.
• Excellent stakeholder communication and relationship management skills.
• Experience developing executive-ready reporting, tracking metrics, and communicating program status.
• Ability to work effectively with highly technical AI engineers and business stakeholders.

Responsibilities

• Coordinate tenant adoption of new platform capabilities, model lifecycle changes, and other platform updates.
• Assess tenant impacts, identify adoption requirements, and support successful platform deployments.
• Identify deployment gaps, mitigate risks, and drive issue resolution and escalation.
• Maintain and communicate the AI platform use case release pipeline.
• Track use case release progress, readiness checkpoints, and upcoming partner activities.
• Identify risks, issues, and dependencies across functional teams and control partners that could impact release timelines.
• Own recurring communications across platform teams, internal stakeholders, tenants, and partner organizations.
• Communicate platform capabilities, deployment milestones, and adoption opportunities.
• Develop and deliver training sessions, workshops, and enablement materials to accelerate platform adoption.
• Track platform adoption, onboarding progress, deployment milestones, and usage trends.
• Develop reporting and insights to support prioritization, planning, and management decisions.
• Prepare executive-level updates covering program progress, risks, dependencies, and key decisions.
• Collaborate with engineering, platform, support, and governance teams to ensure successful delivery of enterprise AI initiatives.

Skills

Program management

Stakeholder management

Communication

Requirements gathering

Cross-functional coordination

Risk management

Project reporting

Tools

AI platforms

Generative AI

RAG pipelines

Agentic AI

Job description

Matlen Silver is seeking an experienced AI Platform Program Manager to drive the development, launch, and adoption of a large-scale enterprise AI platform within a leading financial services organization.

You will coordinate adoption, manage AI use case releases, and engage stakeholders across tenants, platform teams, and partners to ensure successful deployment of platform capabilities. Strong communication and enterprise AI expertise are essential for success.