Enterprise AI Deployment Strategist

Fireworks AI; San Mateo (CA); Hybrid; USD 140,000 - 230,000; Full time

Job summary

Fireworks AI is seeking an AI Deployment Strategist to be the technical backbone of customer engagements, bridging customer engineering teams with our product, engineering, and applied AI groups. You’ll own onboarding, adoption, and account health across production workloads, blending technical depth with business judgement.

This hybrid role spans technical deployment, value scoping, and executive-facing reviews, with responsibilities from PoC to production and renewal.

Qualifications

• 4+ years in a technical, customer-facing role: Deployment Strategy, Technical Account Management, Solutions Engineering, Forward‑Deployed Engineering, or Technical Customer Success at an enterprise software or AI/ML company
• Strong technical foundation: comfortable with APIs, cloud infrastructure (AWS/GCP/Azure), and enough hands‑on coding ability to debug integrations
• Direct experience with LLMs in production — understanding of probabilistic model behavior, prompt engineering, fine‑tuning, RAG, and/or agent architectures
• Track record of managing enterprise relationships end‑to‑end: technical delivery, executive communication, and commercial outcomes (renewal/expansion)
• Excellent written and verbal communication — able to translate between ML engineers and business stakeholders fluently
• Comfortable owning ambiguity in a fast‑moving, early‑stage function; you’ll be shaping the playbook for this role at Fireworks, not just following one
• Experience scoping high‑value engagements — value‑based/TCO‑ROI framing, defining pilot success criteria, writing scoping docs or PRDs — gained in a Deployment Strategist, Forward‑Deployed Engineer, or similar "product manager for the field" capacity is a strong plus
• Bonus: experience with inference optimization, model serving infrastructure, or open‑source model ecosystems (Llama, Mixtral, DeepSeek, etc.)

Responsibilities

• Lead deployment strategy and value scoping with customers to map technical and organizational landscape and define success criteria
• Oversee onboarding and post‑sale technical deployment including model deployment, integration architecture, SSO/security configuration, and benchmarking
• Act as trusted advisor, managing a portfolio of strategic accounts and guiding on model selection, prompt engineering, and ROI framing
• Handle troubleshooting and escalation with Engineering and Support to drive resolutions and maintain account health
• Drive quarterly business reviews, renewal strategy, and expansion opportunities tied to new use cases or workloads
• Synthesize customer feedback into product roadmaps and align with engineering plans

Skills

Deployment Strategy

Technical Account Mgmt

Solutions Engineering

Forward-Deployed Eng

Technical Customer Success

Executive communication

Ambiguity tolerance

ROI framing

Tools

APIs

AWS

GCP

Azure

Job description

Fireworks AI is seeking an AI Deployment Strategist to be the technical backbone of customer engagements, bridging customer engineering teams with our product, engineering, and applied AI groups. You’ll own onboarding, adoption, and account health across production workloads, blending technical depth with business judgement.

This hybrid role spans technical deployment, value scoping, and executive-facing reviews, with responsibilities from PoC to production and renewal.