Enterprise AI Deployment Engineer - Customer-Facing

Google; New York (NY); Hybrid; USD 183,000 - 265,000; Full time

Job summary

Google is hiring an AI Outcome Customer Engineer in Forward Deployed Engineering to bridge pre-sales and post-sales work. You will lead enterprise-grade AI deployments, ensure secure integration with data pipelines and identity providers, and partner with account teams to shape long-term adoption.

The role offers exposure to Gemini models and Vertex AI, with strong emphasis on customer success. You'll collaborate with Product and Engineering, translate complex issues into actionable requests,

Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Responsibilities

• Partner with account teams and practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity providers, and compliance boundaries.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Education

Bachelor's degree or equivalent practical experience

Tools

APIs

ECMs

Identity management

Cloud infrastructure

AI/ML model deployments

Job description

Google is hiring an AI Outcome Customer Engineer in Forward Deployed Engineering to bridge pre-sales and post-sales work. You will lead enterprise-grade AI deployments, ensure secure integration with data pipelines and identity providers, and partner with account teams to shape long-term adoption.

The role offers exposure to Gemini models and Vertex AI, with strong emphasis on customer success. You'll collaborate with Product and Engineering, translate complex issues into actionable requests,