Enterprise AI Customer Success Director

Genesys-; Virginia (MN); On-site; USD 129,000 - 226,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible work schedules and work from

401(k) matching

Paid time off & holidays

Job summary

Genesys North America Central Region is seeking a Customer Success Director to own enterprise customer value, lead strategic partnerships, and drive adoption, retention, and expansion across a global portfolio. This leadership role shapes revenue growth and measurable outcomes through AI-powered CX solutions.

You will act as a trusted advisor to executives, guiding transformation strategies and aligning cross-functional teams to deliver sustained value throughout the customer lifecycle.

Qualifications

• Own a portfolio of enterprise customers and drive business outcomes.
• Develop and execute Customer Success Plans with measurable KPIs and platform adoption.
• Lead executive engagement through regular business reviews that track progress and value.

Responsibilities

• Partner with Sales, Professional Services, Renewals, and Onboarding for seamless lifecycle execution.
• Translate product capabilities into clear business value for executives.
• Influence territory and account strategies with data-driven insights.

Skills

Executive engagement

Strategic planning

Customer success

Education

Bachelor’s degree in technology or business

Tools

Salesforce

Gainsight

Job description

Genesys North America Central Region is seeking a Customer Success Director to own enterprise customer value, lead strategic partnerships, and drive adoption, retention, and expansion across a global portfolio. This leadership role shapes revenue growth and measurable outcomes through AI-powered CX solutions.

You will act as a trusted advisor to executives, guiding transformation strategies and aligning cross-functional teams to deliver sustained value throughout the customer lifecycle.