Enterprise AI Account Manager – Fashion & E‑commerce

Spangle; Bellevue (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Direct partnership with leadership

Equity and variable comp tied to expan

Health, dental, and vision insurance

401(k)

Unlimited PTO

Job summary

SpangleAI is hiring a Client Success Account Manager to own day-to-day partnerships with one of our enterprise fashion brands. You’ll be embedded with the client’s marketing and e‑commerce team to drive usage, meet response-time standards, and surface strategic needs.

This hands-on role offers high ownership with clear career progression. You’ll lead run reporting, SOP opportunities, and AI workflow implementations to improve operations and KPI performance.

Qualifications

• 3-6 years in account management, customer success, or related roles serving retail/e-commerce brands.
• Direct ownership of enterprise customer relationships.
• Domain fluency in performance marketing and/or e-commerce metrics.
• Experience with Shopify, SFCC, Magento, or WooCommerce and analytics tools.
• Knowledge of paid social, paid search, SEO/SEM, email, and affiliate channels.
• Fashion or retail merchandising mindset.

Responsibilities

• Own onboarding and ongoing client engagement across the lifecycle.
• Build and deliver training for Spangle merchant tools and best practices.
• Create client-facing dashboards, reports, and QBRs with cross-functional teams.
• Partner with Product, Engineering, and AI Research to incorporate client feedback.
• Drive adoption, monitor usage, and manage health signals with a plan for risk.
• Translate experiments and analytics into actionable ROI recommendations.

Skills

Enterprise client relationships

Account management

Customer success

Performance marketing

E-commerce mindset

AI fluency in daily workflow

Product-management mindset

Systems thinking

Executive presence

Voice of the customer

Tools

Shopify

SFCC

Magento

WooCommerce

GA4

Shopify Analytics

Mixpanel

Paid social platforms

Paid search platforms

SEO/SEM tools

Email marketing tools

Affiliate networks

AI tools (Claude / GPT / Perplexity)

Job description

SpangleAI is hiring a Client Success Account Manager to own day-to-day partnerships with one of our enterprise fashion brands. You’ll be embedded with the client’s marketing and e‑commerce team to drive usage, meet response-time standards, and surface strategic needs.

This hands-on role offers high ownership with clear career progression. You’ll lead run reporting, SOP opportunities, and AI workflow implementations to improve operations and KPI performance.