Enterprise Client Success Manager: AI-Driven Growth

SpangleAI; Bellevue (WA); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Unlimited PTO

Direct partnership with leadership

Job summary

SpangleAI is seeking a Client Success Account Manager to own day-to-day partnerships with enterprise retail and fashion brands. You will be embedded with the client’s marketing and e-commerce teams, driving run reporting, usage, and SOP opportunities while implementing AI workflows to improve KPIs.

You will train client teams on Spangle merchant tools, manage onboarding resources, and deliver end-to-end client reporting and QBRs.

Qualifications

• 3–6 years in account management, customer success, or related roles serving retail/e-commerce brands.
• Direct ownership of enterprise customer relationships.
• Fluency in performance marketing and e-commerce metrics (CVR, ROAS, CAC, CLV).

Responsibilities

• Manage sales to client onboarding process. Participate in sales discussions and create client onboarding resources, serving as the primary liaison across all stages of the customer lifecycle (including sales, onboarding, pilot, and long-term engagement).
• Training and enablement. Build and maintain training programs for Spangle merchant tools, then train client teams to use them on their own, from setup and best practices to reading the results, so they can track and improve their AI product discovery and conversion objectives.
• Client reporting and QBRs. Own client facing materials and reporting end to end in partnership with our product team., from dashboards and funnel diagnostics to attribution analysis. Turn the results into clear business takeaways, spot growth opportunities, and prepare leadership for stakeholder meetings and QBRs.
• Strategic partner & voice of the customer. Be a trusted partner to client team to identify opportunities to leverage Spangle to improve their business. Partner with Product, Engineering, and AI Research to ensure client feedback and business priorities inform roadmap decisions.
• Account health and adoption. Drive training, usage and response-time standards across your accounts. Monitor health signals — usage, sentiment, expansion potential — and flag risk early with a clear plan.
• Data-to-dcision translation. Support leadership team to turn A/B testing results, statistical analyses, and experimentation outcomes into business recommendations that demonstrate ROI and incremental revenue impact.

Skills

Account management

Performance marketing

E-commerce strategy

Client relationships

Tools

Shopify

SFCC

Magento

WooCommerce

GA4

Mixpanel

Job description

SpangleAI is seeking a Client Success Account Manager to own day-to-day partnerships with enterprise retail and fashion brands. You will be embedded with the client’s marketing and e-commerce teams, driving run reporting, usage, and SOP opportunities while implementing AI workflows to improve KPIs.

You will train client teams on Spangle merchant tools, manage onboarding resources, and deliver end-to-end client reporting and QBRs.