Enterprise Agentic AI Delivery Lead

Parloa; Stati Uniti; Remoto; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Parloa is hiring a Technical Project Manager to own end-to-end delivery of high-complexity Agentic AI deployments for enterprise customers. You will lead a pod consisting of TPMs, Forward Deployed Engineers, and Agent Architects from scoping through go-live and hypercare.

You will translate technical complexity into business outcomes for executive stakeholders at brands like Booking.com, SAP, and Allianz, coordinating across Sales, Solution Engineering, Product, and Support to ensure successful

Competenze

• 2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software.
• Hands‑on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each.
• Proven track record managing multiple concurrent projects with global, distributed teams.
• Fluent in English and German.

Mansioni

• Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology for each context.
• Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls and go-live reviews.
• Coordinate with Forward Deployed Engineers and Agent Architects and align with Sales, Solution Engineering, Product, and Support across the customer journey.
• Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers.
• Track deployment KPIs and report delivery status and risk posture to internal and external stakeholders.

Conoscenze

Technical program management

Delivery management

SaaSexperience

Agile/Scrum

Global teams

English and German

Descrizione del lavoro

Parloa is hiring a Technical Project Manager to own end-to-end delivery of high-complexity Agentic AI deployments for enterprise customers. You will lead a pod consisting of TPMs, Forward Deployed Engineers, and Agent Architects from scoping through go-live and hypercare.

You will translate technical complexity into business outcomes for executive stakeholders at brands like Booking.com, SAP, and Allianz, coordinating across Sales, Solution Engineering, Product, and Support to ensure successful