Enterprise AE: Upsell & Expansion in AI-First SaaS

PagerDuty; Des Moines (IA); Hybrid; USD 131,000 - 171,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationD

Paid parental leave

Paid volunteer time off

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty is seeking an Account Executive to drive growth within an established enterprise portfolio. You will manage multi-product sales motions, engage C-level executives, and build strategic plans to expand across high-value accounts.

The role emphasizes consultative selling, accurate forecasting, and close collaboration with Customer Success and Product teams. The position offers a hybrid work model with location flexibility, a competitive base salary, and a comprehensive benefits package

Qualifications

• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.
• Proven success managing a quota in complex, long-cycle enterprise sales.
• Demonstrated experience selling to and influencing C-level executives.
• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.
• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.
• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.
• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.
• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.
• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.
• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.]
• CoT_job_summary_short":"COMPANY NAME: PagerDuty\nKEY POINTS: Enterprise SaaS sales, C-level selling, MEDDPICC/Value Selling"
• job_summary_shortHtml":null,

Skills

Enterprise SaaS sales

C-level selling

Executive engagement

Sales forecasting

Quota management

Salesforce (SFDC)

Multi-product selling

Education

Bachelor's degree or equivalent

Tools

Salesforce (SFDC)

Job description

PagerDuty is seeking an Account Executive to drive growth within an established enterprise portfolio. You will manage multi-product sales motions, engage C-level executives, and build strategic plans to expand across high-value accounts.

The role emphasizes consultative selling, accurate forecasting, and close collaboration with Customer Success and Product teams. The position offers a hybrid work model with location flexibility, a competitive base salary, and a comprehensive benefits package