Enterprise Adoption Strategist - AI SaaS Champion

ironcladhq; San Francisco (CA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Health coverage for employees

Parental leave

Wellbeing stipends

401(k) with employer match

Regular team events

Job summary

Ironclad, the leading AI contracting platform, is seeking an Adoption Strategist to accelerate enterprise adoption and maximize business value for strategic accounts in San Francisco. You will collaborate with executive teams to shape adoption roadmaps and ensure successful AI-driven workflows.

You will translate product capabilities into compelling plans, partner across Customer Success, Professional Services, and Product teams, and drive measurable outcomes with data-driven insights.

Qualifications

• 3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
• Experience leading enterprise technology adoption or digital transformation initiatives.
• Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies.
• Demonstrated ability to influence executive stakeholders, facilitate cross-functional collaboration, and communicate complex concepts to both technical and business audiences.
• Experience using adoption metrics and analytics to measure customer success and business outcomes.
• Experience working with large enterprise customers and executive leadership teams.

Responsibilities

• Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
• Develop and execute adoption roadmaps that accelerate user engagement and business value realization for Ironclad's enterprise and strategic customers.
• Translate Ironclad's AI capabilities and evolving product motion into language and a delivery plan that resonates with executive stakeholders.
• Partner closely with Contract AI Services to ensure that implementation and AI configuration work is designed to support the customer's long-term adoption path.
• Own project execution end-to-end: manage timelines, track deliverables, identify and elevate risks, and maintain stakeholder alignment across internal and customer teams
• Manage escalations with confidence - reset expectations, realign stakeholders, and resolve scope conflicts without waiting for leadership to intervene
• Contribute to the improvement of delivery methodology, scoping playbooks, and adoption frameworks that scale the function's effectiveness over time
• Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements based on data and customer feedback.
• Collaborate across Customer Success, Professional Services, Product Management, Sales, Marketing, and Engineering to ensure a seamless customer experience and identify opportunities for growth and expansion.
• Stay current on emerging AI technologies, SaaS capabilities, and industry best practices to continuously enhance customer value.

Skills

Stakeholder management

Cross-functional collaboration

Communication

Adoption metrics

Enterprise SaaS adoption

Education

Bachelor's degree

Job description

Ironclad, the leading AI contracting platform, is seeking an Adoption Strategist to accelerate enterprise adoption and maximize business value for strategic accounts in San Francisco. You will collaborate with executive teams to shape adoption roadmaps and ensure successful AI-driven workflows.

You will translate product capabilities into compelling plans, partner across Customer Success, Professional Services, and Product teams, and drive measurable outcomes with data-driven insights.