Adoption Strategist: Enterprise AI & SaaS Success

Ironclad

Chicago (IL)

On-site

USD 130,000 - 145,000

Full time

14 days+

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Benefits offered by this job

Health coverage

Parental leave

Wellbeing stipend

401(k) plan with employer match

Job summary

Ironclad is seeking an Adoption Strategist to accelerate customer adoption, engage enterprise clients, and maximize value of Ironclad investments.

You will collaborate with Customer Success, Product, Sales, and Engineering to design adoption paths and measure outcomes. This role requires a consulting mindset, superb communication, and experience guiding large-scale SaaS implementations.

Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or related field.
3+ years in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
Experience leading enterprise technology adoption initiatives and measuring outcomes.
Strong ability to influence executives and communicate complex concepts to both technical and business audiences.

Responsibilities

Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
Develop and execute adoption roadmaps that accelerate user engagement and business value realization for Ironclad’s enterprise and strategic customers.
Translate Ironclad's AI capabilities and evolving product motion into language and a delivery plan that resonates with executive stakeholders.
Partner with Contract AI Services to ensure implementation and AI configuration work supports long-term adoption.
Own project execution end-to-end: manage timelines, track deliverables, identify and escalate risks, and maintain stakeholder alignment across internal and customer teams.
Manage escalations with confidence — reset expectations, realign stakeholders, and resolve scope conflicts.
Contribute to the improvement of delivery methodology, scoping playbooks, and adoption frameworks that scale the function's effectiveness over time.
Monitor adoption metrics, customer health, and business outcomes; recommend continuous improvements based on data and customer feedback.
Collaborate across teams to ensure a seamless customer experience and identify opportunities for growth and expansion.
Stay current on emerging AI technologies, SaaS capabilities, and industry best practices to continuously enhance customer value.