Director, Adoption Strategy — Scale Customer Value

Precision Labs; San Francisco, Northern (CA, KY); Hybrid; USD 205,000 - 230,000; Full time

Benefits offered by this job

Health coverage for employees

Parental leave

Wellbeing stipends

401(k) plan

Job summary

Ironclad, the leading AI contracting platform, seeks a Director, Adoption Strategy to scale our Adoption Strategy function across the customer lifecycle. This cross-functional role unites pre-sales services, proof-of-value, implementation planning, and post-sale adoption into a cohesive journey.

You will lead managers and senior contributors, shape operating models, and partner with the VP of Customer Value and other leaders to drive measurable customer outcomes while advancing AI-enabled

Qualifications

• 8+ years of experience in professional services, implementation, customer success, solution consulting, or related customer-facing functions within an enterprise software company.
• Demonstrated experience across both pre-sales and post-sales professional services with leadership on both sides preferred.
• Experience leading a functional team through managers, team leads, and/or senior individual contributors, with a track record of developing talent.

Responsibilities

• Lead and develop the Adoption Strategy team, including managers and senior individual contributors; establish clear expectations, coaching practices, career paths, and performance standards.
• Operationalize and scale the Adoption Strategy operating model, building on existing motions and methodologies while improving consistency, quality, velocity, and repeatability.
• Oversee the team’s role in pre-sales services strategy, including services selling, solution shaping, scoping, entitlement decisions, SOW development, and alignment with Sales and Solution Engineering.
• Establish the standards for proof-of-value motions, ensuring that customer objectives, success criteria, delivery plans, and conversion paths are clearly defined and connected to longer-term adoption outcomes.
• Provide oversight for implementation strategy and execution after a deal closes, ensuring continuity from proof of value through implementation and into foundational and sustained adoption.

Skills

Leadership

Cross-functional collaboration

SaaS

Solution selling

Executive communication

Program management

Job description

Ironclad, the leading AI contracting platform, seeks a Director, Adoption Strategy to scale our Adoption Strategy function across the customer lifecycle. This cross-functional role unites pre-sales services, proof-of-value, implementation planning, and post-sale adoption into a cohesive journey.

You will lead managers and senior contributors, shape operating models, and partner with the VP of Customer Value and other leaders to drive measurable customer outcomes while advancing AI-enabled