Enterprise Activation Lead for Bill Pay & Procurement

Ramp; San Francisco (CA); On-site; USD 110,000 - 155,000; Full time

Benefits offered by this job

Flexible PTO

Home-office stipend

Wellness stipend

Relocation assistance

Weekly coffee stipend

Job summary

Ramp is seeking an Enterprise CSM, Bill Pay & Procurement Specialist to help upmarket customers unlock value from our AP Automation and Procurement tools. You will guide implementation, configure workflows, and activate Ramp’s solutions to drive efficiency and compliance.

As part of the Customer Activation team, you’ll shape Ramp’s activation motion, educate customers on workflows, and partner with Product and Engineering to surface insights and improvements.

Qualifications

• 5+ years in Customer Success or Implementations for AP/Procurement products.
• Strong project and time management to keep multiple customers on track.
• Excellent verbal and written communication skills.
• Experience partnering with technical teams to share customer feedback and troubleshoot issues.
• Demonstrated ability to quickly learn Ramp’s product and articulate the rationale behind decisions.

Responsibilities

• Lead end-to-end onboarding of Ramp Bill Pay and Procurement for enterprise customers.
• Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration.
• Identify blockers early and reinforce the value of Ramp’s AP & Procurement solutions.
• Understand customers’ current AP processes to propose improvements and guide rollout.
• Troubleshoot issues and collaborate with Product and Engineering to surface solutions.

Skills

Customer Success

Implementations

Project management

Communication

Cross-functional

Problem solving

Fast-paced

Tools

NetSuite

QuickBooks

Xero

Sage

Job description

Ramp is seeking an Enterprise CSM, Bill Pay & Procurement Specialist to help upmarket customers unlock value from our AP Automation and Procurement tools. You will guide implementation, configure workflows, and activate Ramp’s solutions to drive efficiency and compliance.

As part of the Customer Activation team, you’ll shape Ramp’s activation motion, educate customers on workflows, and partner with Product and Engineering to surface insights and improvements.