Enterprise Account Manager: Growth & Renewal Leader

Firstup; Chicago (IL); On-site; USD 120,000 - 140,000; Full time

Job summary

Firstup is seeking an Account Manager to own an existing book of business, renew, upsell, and expand revenue within enterprise accounts. You will build executive relationships, identify whitespace, and develop strategic plans to meet retention and growth objectives across the customer lifecycle.

You will collaborate with Customer Success and internal teams, deliver value-driven reviews, and maintain accurate forecasts using SFDC and Clari, applying MEDDPICC to complex sales cycles.

Qualifications

• Bachelor’s Degree in Sales, Business Administration, or related field, or equivalent experience.
• 4+ years of Enterprise SaaS sales and Account Management experience.
• Proven renewals, expansion revenue, and pipeline generation within existing accounts.
• Experience preparing renewal proposals, account planning, territory strategy, and sales forecasting.
• Experience forecasting using CRM/forecasting platforms such as SFDC and Clari.
• Demonstrated success achieving quota in a high-performing sales org.
• Experience selling complex software to executive stakeholders in enterprise or Fortune 500.
• Experience leveraging MEDDPICC methodology preferred.
• Strong executive presence with exceptional relationship-building, communication, and presentation skills.
• Experience partnering with Customer Success and cross-functional teams to support retention and growth.
• Ability to use data and outcomes to demonstrate value and justify expansions

Responsibilities

• Renew, upsell, and cross-sell an assigned book of business while driving net-new ARR growth within existing accounts
• Identify new opportunities within existing accounts, generate expansion pipeline, and drive enterprise growth in complex environments
• Prospect within existing accounts to identify whitespace, uncover stakeholders, and expand into additional business units
• Develop and maintain strategic account plans aligned to objectives, growth, and retention
• Learn assigned accounts deeply to position Firstup’s value and connect platform capabilities to outcomes
• Develop executive-level relationships with Director, VP, and SVP stakeholders
• Partner with Customer Success and cross-functional teams to ensure adoption, retention, and growth
• Lead Executive Business Reviews to reinforce ROI and future growth opportunities
• Own and manage an accurate sales forecast using SFDC and Clari
• Participate in deal reviews and collaborate cross-functionally to advance opportunities and mitigate risk
• Leverage MEDDPICC to qualify opportunities and improve forecast accuracy
• Inspire customers to participate in Firstup programs and advocacy initiatives
• Develop expertise in Firstup’s Digital Employee Experience platform and industry trends

Skills

Executive presence

Relationship building

Communication

Presentation

Forecasting

Education

Bachelor’s Degree in Sales or related field

Equivalent experience

Tools

SFDC

Clari

Job description

Firstup is seeking an Account Manager to own an existing book of business, renew, upsell, and expand revenue within enterprise accounts. You will build executive relationships, identify whitespace, and develop strategic plans to meet retention and growth objectives across the customer lifecycle.

You will collaborate with Customer Success and internal teams, deliver value-driven reviews, and maintain accurate forecasts using SFDC and Clari, applying MEDDPICC to complex sales cycles.