Account Manager

Flosum; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Flosum is seeking a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You’ll be the primary contact for high-value customers—responsible for renewal, expansion, and long-term success, partnering with Sales, Customer Success, and Product to drive measurable impact from our platform.

You will lead QBRs, forecast renewal and expansion revenue in Salesforce, and manage executive relationships with VP and C-level stakeholders.

Qualifications

• 6+ years in Account Management or quota-carrying role in B2B SaaS.
• Experience selling to enterprise accounts ($100K+ ACV).
• Strong written and verbal communication skills.
• Salesforce experience or familiarity with DevOps tools is a plus.

Responsibilities

• Own a portfolio of enterprise accounts post-sale lifecycle including renewals and expansions.
• Build and maintain multi-threaded relationships across economic buyers, executives, and champions.
• Lead executive business reviews (QBRs) and translate platform data into business insights for C-suite stakeholders.
• Forecast renewal and expansion revenue in Salesforce monthly and quarterly.
• Navigate contract negotiations with legal and finance, surfacing customer feedback to Product and Leadership.

Tools

Salesforce

Job description

• We’re looking for a driven, relationship-first Account Manager to own and grow a portfolio of enterprise accounts. You’ll be the primary point of contact for a set of high-value customers — responsible for renewal, expansion, and long-term success. You’ll partner closely with Sales, Customer Success, and Product to ensure our customers see measurable impact from our platform and grow with us over time
• Own a portfolio of accounts, managing the post-sale lifecycle including QBRs, renewals, and expansions
• Build and maintain multi-threaded relationships across economic buyers, executives, and champions within each account
• Proactively identify upsell and cross-sell opportunities and drive net revenue retention above 120%
• Partner with Customer Success Managers to ensure product adoption, time-to-value, and health scores are on track and gross revenue retention above 93%
• Lead executive business reviews and translate platform data into business-relevant insights for C-suite stakeholders
• Forecast renewal and expansion revenue accurately in Salesforce on a monthly and quarterly basis
• Serve as the voice of the customer internally — surfacing product feedback, risks, and opportunities to Product and Leadership
• Navigate complex contract negotiations and procurement cycles with legal and finance stakeholders

Excellent written and verbal communication skills; ability to build trusted advisor relationshipsDemonstrated track record of meeting or exceeding GRR, NRR, upsell, and renewal targets on enterprise accounts ($100K+ ACV)Strong executive presence — comfortable engaging VP and C-level stakeholders in strategic conversationsExperience working with SaaS platforms, preferably in the Salesforce ecosystem6+ years in Account Management, Sales, or a quota-carrying role in B2B SaaSStrong commercial acumen — able to construct ROI narratives and business cases for expansionExperience managing complex, multi-stakeholder accounts with long sales cyclesStrong understanding of Salesforce (Admin, DevOps, or development lifecycle concepts preferred)Experience with Salesforce DevOps tools or release management processesBackground working with enterprise customersFamiliarity with CI/CD, version control, or agile development practicesSalesforce certifications (Admin, Platform App Builder, etc.)