Associate Account Manager, Enterprise Restaurants

Grubhub Holdings Inc.; Chicago (IL); Hybrid; USD 45,000 - 56,000; Full time

Benefits offered by this job

Equity

401(k)

Health plans

Paid time off

Parental leave

Discounted meals

Exclusive perks

Job summary

Grubhub Holdings Inc. is seeking an Associate Account Manager for its Scaled Accounts team. You will act as a trusted advisor for a portfolio of high-value enterprise restaurant accounts, protecting merchant sentiment, driving long-term retention, and improving operational performance.

You will blend empathetic communication with data-driven problem solving to turn challenges into growth opportunities, leveraging CRM tools and cross-functional collaboration to deliver exceptional partner support.

Qualifications

• 1–2+ years in Account Management, Customer Success, Merchant Operations, or Client-facing Support.
• Experience working with restaurants or high-volume SaaS/Marketplace environments is a strong plus.
• Strong written and verbal communication skills; comfortable high-touch phone check-ins with executives.

Responsibilities

• Serve as a dedicated contact for enterprise restaurant accounts to ensure strong partnership.
• Build trust by listening, anticipating needs, and providing clear follow-through.
• Turn metrics into actions by reviewing key data to spot opportunities for growth.
• Triaging merchant challenges and coordinating with internal teams to resolve issues.
• Share personalized recommendations on marketing tools, promotions, and platform features to increase order volume.
• Collaborate with cross-functional teams to deliver high-quality support and maintain records in Salesforce.

Skills

CRM proficiency

Communication

Enterprise mindset

Problem solving

Time management

Tools

Salesforce

Zendesk

Jira

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

About The Opportunity

At Grubhub, we are committed to empowering restaurants and driving growth for our partners. As an Associate Account Manager on the Scaled Accounts team, you will serve as a dedicated advocate and trusted advisor for a portfolio of high-value enterprise restaurant accounts. In this role, you will play a critical part in protecting merchant sentiment, driving long-term retention, and elevating operational performance across large-scale restaurant brands. You will blend empathetic communication, data-driven problem-solving, and cross-functional collaboration to turn everyday operational challenges into opportunities for partner growth.

The Impact You Will Make

• Serve as a Consistent Partner: Act as a dedicated, trusted contact for enterprise restaurant accounts, helping owners and operators feel supported and confident in their Grubhub partnership.
• Build Trust Through Communication: Establish strong relationships with partners by actively listening, anticipating operational needs, and providing clear, dependable follow-through.
• Turn Metrics into Action: Review important metrics to help restaurant partners spot operational wins, challenges, and opportunities to grow their business.
• Guide Issues to Resolution: Independently triage everyday merchant challenges from menu and account updates to payment or logistics questions, and collaborate thoughtfully with internal teams to resolve them.
• Help Merchants Grow: Share personalized recommendations on marketing tools, promotions, and platform features to help partners reach new diners and boost order volume.
• Offer Flexible Support: Provide tailored guidance when unique situations require creative flexibility beyond standard operating procedures.
• Use phone, email, video calls, and internal tools seamlessly to communicate in whatever way best supports the merchant.
• Collaborate Across Teams: Partner closely with internal teams to deliver coordinated, high-quality support.
• Maintain Operational Quality: Confidently navigate internal systems like Salesforce and document updates clearly to ensure clean account records and seamless service continuity.
• Stay Curious & Adaptable: Approach new processes, tools, and pilot initiatives with curiosity and strong judgment, offering constructive feedback to continuously improve team workflows.

What You Bring to the Table

• 1–2+ years of experience in Account Management, Customer Success, Merchant Operations, or Client-Facing Support (experience working with restaurants or in high-volume SaaS/Marketplace environments is a strong plus)
• Technical Aptitude: Tech-savvy with experience using CRMs (Salesforce, Zendesk), workflow tools (Jira), and standard productivity suites (MS Office, Google Workspace).
• Enterprise Mindset & Customer Empathy: A strong, human-centered approach to client management with a passion for advocating for restaurant owners and resolving complex inquiries under pressure.
• Informed Problem Solving: Ability to assess complex partner needs, trace issues to their root causes, and use performance data to tell a compelling story and drive solutions.
• Clear & Professional Communication: Exceptional written and verbal communication skills; comfortable conducting high-touch phone check-ins, delivering executive-level updates, and managing difficult partner conversations with polish and tact.
• Operational Adaptability: Proven ability to manage competing priorities in a fast‑paced, evolving ecosystem while consistently meeting turnaround expectations and quality standards.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you. #LI-hybrid

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Illinois: $44,800-56,000 ( $56,000- $70,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• competitive compensation package with equity and 401(k)
• choice of medical, dental, and vision plans
• company paid short and long term disability coverage
• paid time off including flexible time off for exempt employees
• paid vacation for non-exempt employees
• paid sick leave in compliance with applicable law
• paid parental leave
• discounted meals
• exclusive perks across the Wonder family of brands

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

Join Our Team

At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It's our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.