Enterprise Account Manager

JobSquad Staffing Florida; Hialeah (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A recruitment agency is seeking an Enterprise Account Manager in Hialeah, FL. This full-time position offers a salary range of $80K-$100K plus commission. The role involves supporting the sales team, managing client relationships, and ensuring the delivery of service excellence. Ideal candidates will have at least 5 years of relevant experience, strong problem-solving skills, and a foundational understanding of printing operations.

Qualifications

• Minimum of 5 years’ experience in a related field, preferably within print, promotional, or production environments.
• Foundational knowledge of printing, mailing, bindery, wide format, and promotional products.
• Proficient in interpreting instructions in various formats.

Responsibilities

• Support the Enterprise Sales team by delivering exceptional client service.
• Act as liaison between Client, Sales, and Client Services teams.
• Identify and coordinate opportunities for sales growth across product domains.

Skills

Problem-solving abilities

Interpersonal skills

Organizational skills

Relationship management

Education

Associate degree or equivalent experience

Job description

JobSquad Staffing Florida provided pay range

This range is provided by JobSquad Staffing Florida. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Additional compensation types

Commission

Direct message the job poster from JobSquad Staffing Florida

Talent Acquisition Specialist- Connecting Top Talent with Leading Companies

A printing company in Hiahleah, FL is looking for an Enterprise Account Manager to join their growing team. This is a Direct Hire position offering a salary range of $80k-$100k plus commission and a generous benefits package.

• The Account Manager supports the Enterprise Sales team by delivering an exceptional client service experience that fosters long-term, profitable relationships. This role acts as a liaison between the Client, Sales, and Client Services teams, ensuring that client requirements are clearly communicated and executed in alignment with company policies and procedures.
• Support Enterprise Sales Executives with sales, production, and service needs for key and target accounts.
• Identify and coordinate opportunities for sales growth across all product domains, including Wide Format, Promotional Products, Storefront, and Mail.
• Collaborate with Domain Experts and Strategic Sales Executives to grow target client accounts.
• Serve as the primary point of contact for client projects, including pricing, support, and issue resolution.
• Understand and manage workflow, reporting, and service level agreements for ongoing enterprise programs.
• Recommend and implement process improvements to enhance client experience and production efficiency.
• Attend and support client meetings; prepare presentation materials, document meeting minutes, and track follow-up actions.
• Provide coverage for Enterprise Sales Executives during their absence.
• Coordinate closely with Sales and Client Service Representatives (CSRs) throughout the job order process, including schedule approvals, production notes, sample handling, delivery logistics, mailing instructions, press checks, and mock-up requests.
• Help maintain the eCRM system, ensuring accurate and up-to-date client information.
• Schedule and lead pre-production meetings with internal stakeholders as needed.
• Ensure effective communication with CSRs to guarantee timely and accurate delivery of production orders.
• Assist with estimate requests and prepare detailed production quotes (RFQs) and project timelines.
• Strengthen client relationships by responding promptly to inquiries, resolving issues, and ensuring consistent communication.
• Support Sales with problem-solving, billing discrepancies, and production-related challenges.
• Host clients for press checks and other on-site visits as required.
• Maintain organized and accessible client records and communications.
• Manage multiple projects in a fast-paced, deadline-driven environment; prioritize tasks effectively.
• Clearly articulate instructions both verbally and in writing.
• Participate in team collaboration, provide cross-training and backup support to enhance overall efficiency and service quality.
• Negotiate production timelines and ensure timely communication of any changes.
• Education & Experience:
• Associate degree preferred or equivalent industry experience.
• Minimum of 5 years’ experience in a related field, preferably within print, promotional, or production environments.
• Knowledge & Skills:
• Foundational knowledge of printing, mailing, bindery, wide format, promotional products, and storefront operations.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and relationship management skills; ability to anticipate client needs.
• Proficient in interpreting instructions in various formats (written, verbal, visual, or scheduled).
• Highly organized, self-motivated, and capable of working independently.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Printing Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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