Enterprise Account Executive

Penske; Reading (Berks County); On-site; USD 100,000 - 150,000; Full time

Job summary

Penske Logistics is seeking an Enterprise Account Executive to lead and grow major account relationships from Reading, PA or Dearborn, MI. The role focuses on delivering best-in-class customer experience, strategic account planning, and revenue growth through collaboration with IT, Engineering, Safety, Finance, HR, and Loss Prevention teams.

You will drive renewals, propose innovative solutions, and maintain strong executive-level relationships to ensure profitability and retention across key

Qualifications

• Bachelor’s degree in Business, Supply Chain Management, or related field.
• MBA preferred.
• Proven experience in leading the end-to-end customer experience for large accounts.

Responsibilities

• Act as the primary voice of the customer.
• Build strong senior level customer relationships.
• Manage compliance to customer deliverables that support revenue & profit targets.
• Create and lead account strategy in partnership with Penske functional teams (IT, Engineering, Safety, Finance, HR, Loss Prevention, etc.).
• Lead a regular review with Penske teams to assess performance and opportunities for the customer.
• Act as consultant for ongoing opportunities and improvements outside of sales/operations.
• Develop and monitor predictable communications patterns.
• Lead contract renewal efforts with customer and internal stakeholders.
• Seek innovative solutions that challenge the status quo.
• Continually seek areas of potential revenue growth.
• Other projects as assigned by the Manager.

Skills

Account management

Sales leadership

Customer relationship management

Communication

Analytical thinking

MS Office & CRM

Education

Bachelor’s degree in Business, Supply Chain Management, or related field

MBA preferred

Tools

Sales CRM

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Enterprise Account Executive

Location: Reading PA or Dearborn, MI.

Shift: Monday - Friday 8 am - 5 pm

Position Summary:

The Enterprise Account Executive is responsible for building and executing a collaborative, focused, and proactive approach to ensure 100% retention of profitable revenue for our key customers. The 6 areas of focus are improving customer experience, driving thought leadership, creating innovation, ensuring effective communication, owning the commercial relationship, and growing the account(s) where possible.

Key Responsibilities Include:

• Act as the primary voice of the customer
• Build strong senior level customer relationships
• Manage compliance to customer deliverables that support revenue & profit targets
• Create and lead account strategy in partnership with Penske functional teams (including IT, Engineering, Safety, Finance, HR, Loss Prevention, and more)
• Lead a regular review with functional Penske teams to assess what we are doing for the customer, and how we can do more
• Act as consultant for the customer (outside of a sales/operations environment) for ongoing opportunities and improvements
• Develop and monitor predictable communications patterns
• Act as the sales lead for growth opportunities
• Seek innovative solutions that challenge the status quo
• Lead contract renewal efforts with customer and internal stakeholders
• Continually seek areas of potential revenue growth
• Other projects as assigned by the Manager

Qualifications:

• 7 to 10 years of experience leading the entire customer experience for large customer accounts, preferably in a third party logistics selling environment
• Proven account management skills required in order to create, maintain, and enhance customer relationships
• High proficiency demonstrated in the 3 Qs (IQ, EQ, CQ)
• Excellent presentation and verbal/written communication skills
• Highly collaborative and customer focused approach
• Analytical skills (tools, systems, and critical thinking)
• Detail oriented
• Strong organizational skills, time management skills, and the ability to prioritize multiple projects / work streams while meeting tight deadlines
• Strong computer skills, including Microsoft Word, Excel, PowerPoint, Outlook, and Sales CRM
• Bachelor’s degree in Business, Supply Chain Management, or related field; MBA preferred
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics engineers state-of-the-art transportation, warehousing and freight management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.

Job Category: Sales/Customer Service

Job Function: Account Management

Job Family: Sales

Address: 100 Kachel Boulevard

Primary Location: US-PA-Reading

Employer: Penske Logistics LLC