ENT Surgery Scheduler: Coordinating Surgeries & Authorizations

Austin Regional Clinic; Austin (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) plan

Life Insurance

Long Term Disability

Tuition Reimbursement

Child Care Assistance

Health & Fitness programs

Job summary

Austin Regional Clinic is seeking a surgical scheduler to coordinate patient surgeries at local centers and hospitals, handle pre- and post-op steps, and ensure accurate medical records and authorizations.

The role involves ICD/CPT coding, extensive calendar coordination, and collaboration with physicians, surgical teams, and financial counselors. Monday–Friday, 8am–5pm, with policy-compliant attendance.

Qualifications

• Required: High school diploma or GED. Experience working in a medical office setting.
• Preferred: Three or more years of experience working in a surgical setting, to include surgery scheduling.
• Knowledge of ICD and CPT coding methodology.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Responsibilities

• Coordinate with physician and clinical team to schedule patient surgeries at local surgery centers and hospitals, pre op, and post op appointments.
• Coordinate necessary surgical devices/implants with vendor representatives
• Coordinate surgical assistant coverage when applicable.
• Meets and/or communicates with patient prior to surgery to go over pre surgical instructions, consents, surgical estimates, insurance authorization information, and answer any questions.
• Complete surgery checklist with appropriate information and knowledge of each physician’s schedule and surgery guidelines.
• Ensures all pre-op orders are created and faxed to the facility along with H&P, patient insurance, and demographic information.
• Facilitate surgery cancellations, time changes, date changes, and changes with orders, and communicate to all parties involved.
• Update EPIC and Outlook calendars with any changes or additions to the physician’s schedule.
• Code surgery orders prior to sending them to the facility.
• Obtain insurance benefits and authorization requirements for procedures (set up peer to peer reviews in the event authorizations are denied).
• Request estimates from financial counselor, anesthesia, and facility for patients cost of surgery.
• Initiate charity process with hospital or surgery center for uninsured patients when applicable.
• Review patient history and medications to insure accuracy in EPIC and verify medical and or specialist clearance prior to surgery.
• Make outgoing calls in a timely manner to patients that need to schedule a procedure, and check voicemails frequently to return patient calls.
• Assist other surgery schedulers as needed.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

Skills

ICD/CPT coding

Windows familiarity

Verbal & written communication

Multi-priority management

Education

High school diploma or GED

Tools

Windows OS

Job description

Austin Regional Clinic is seeking a surgical scheduler to coordinate patient surgeries at local centers and hospitals, handle pre- and post-op steps, and ensure accurate medical records and authorizations.

The role involves ICD/CPT coding, extensive calendar coordination, and collaboration with physicians, surgical teams, and financial counselors. Monday–Friday, 8am–5pm, with policy-compliant attendance.