ENT Scheduling Specialist | EPIC Referrals & Co-pays

Saint Luke's; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Luke's is seeking a dedicated front desk specialist to support ENT clinics in Overland Park. The role involves coordinating scheduling for ENT practices, communicating with patients about appointments, insurance, and co-pays, and providing coverage for other ENT sites as needed.

Experience in healthcare front desk operations and EPIC scheduling workflows is preferred. You will manage referral queues, assist with denials monitoring, and handle routine duties such as fax processing and

Qualifications

• Front desk experience in healthcare preferred.
• Experience with EPIC scheduling workflows.
• Ability to collect co-pays and discuss insurance.
• Coordinate scheduling for ENT clinics across multiple sites.
• Excellent patient communication.

Responsibilities

• Coordinate and manage scheduling for ENT practices.
• Communicate with patients about appointments, insurances, and co-pays.
• Support other ENT practices for coverage.
• Manage EPIC referral work queues for scheduling.
• Handle co-pays collection and fax queue management.
• Perform other front desk duties as assigned.

Skills

Healthcare scheduling

Patient communication

Front desk duties

Co-pay collection

Coverage support

Tools

EPIC EMR

Fax handling

Job description

Saint Luke's is seeking a dedicated front desk specialist to support ENT clinics in Overland Park. The role involves coordinating scheduling for ENT practices, communicating with patients about appointments, insurance, and co-pays, and providing coverage for other ENT sites as needed.

Experience in healthcare front desk operations and EPIC scheduling workflows is preferred. You will manage referral queues, assist with denials monitoring, and handle routine duties such as fax processing and