Otolaryngology Access Center Specialist — Scheduling

Nemours Children's Health; Wilmington (DE); On-site; USD 42,000 - 54,000; Full time

Job summary

Nemours Children's Health is seeking an Access Specialist III in the Otolaryngology Department to streamline patient access, coordinate appointments, and verify demographic and insurance details in the EMR. The role emphasizes excellent customer service while ensuring timely scheduling and accurate financial communication with families.

The position requires 3–5 years of scheduling or administrative experience, high school diploma, and strong communication skills.

Qualifications

• Minimum 3 years scheduling or administrative assistant experience.
• Experience handling insurance and demographic data is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Schedule patient appointments for the Otolaryngology Department.
• Obtain and enter accurate demographic and insurance information.
• Verify eligibility and authorizations; assist with registration and billing in the EMR.
• Provide superior customer service to internal and external customers.
• Discuss financial obligations with families and collect payments when appropriate.
• Maintain timely communication and documentation across clinic, authorization, and billing teams.

Skills

Scheduling experience

Administrative support

Customer service

Communication skills

Education

High School diploma

Job description

Nemours Children's Health is seeking an Access Specialist III in the Otolaryngology Department to streamline patient access, coordinate appointments, and verify demographic and insurance details in the EMR. The role emphasizes excellent customer service while ensuring timely scheduling and accurate financial communication with families.

The position requires 3–5 years of scheduling or administrative experience, high school diploma, and strong communication skills.