Enrollment Support Representative

The Dorne Region; Coral Gables (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The Dorne Region in Coral Gables seeks an Enrollment Support Representative to join our on-site team as a full-time, on-site role. You will guide individuals through health coverage and life-benefit options, clarify questions, prepare for conversations, and ensure smooth next steps with organized follow-up.

Training is provided; prior insurance experience is not required. Candidates with strong client-service backgrounds in retail, hospitality, or other high-contact roles are encouraged to apply.

Qualifications

• Strong written and verbal communication.
• Organized and detail-oriented with reliable follow-up.
• Comfort learning and applying a repeatable process.

Responsibilities

• Guide individuals through health coverage and life-benefit options.
• Clarify questions and help clients prepare for conversations.
• Coordinate next steps and maintain organized follow-up.
• Balance customer interaction with scheduling and relationship-building in a fast-paced office.

Skills

Communication

Organized

Attention to detail

Follow-up

Job description

The Dorne Region is seeking an Enrollment Support Representative for its Coral Gables office. This is a full-time, on-site role for an organized communicator who wants to help guide individuals reviewing health coverage and life-benefit options.

You will help clients clarify questions, prepare for conversations, understand the next step, and stay connected through organized follow-up. The role blends customer interaction, scheduling, and relationship-building in a fast-moving office environment.

What helps people succeed here:

• A thoughtful, professional communication style
• Comfort learning a repeatable process
• Reliable activity and attention to detail

Training and coaching are provided; prior insurance experience and a degree are not required. Candidates who have worked in client service, retail, hospitality, recruiting, or other high-contact roles are encouraged to apply. Coaching helps you build confidence in this contractor role.