Enrollment Specialist Supervisor

Catholic Charities Boston; Lynn (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

403(b) savings plan

Generous time off

Job summary

Catholic Charities Boston is seeking an Enrollment Specialist Supervisor to oversee enrollment efforts for our childcare program. You will guide Enrollment Specialists, coordinate with program directors, and ensure timely family enrollment across multiple sites.

The role requires strong communication, organization, and community collaboration to support families and ensure program access. A valid MA driver's license and vehicle are preferred.

Qualifications

• Experience working with low-income families.
• Knowledge of childcare vouchers, income eligible contracts, and DTA vouchers.
• Organized, detail oriented with confident communication skills.
• Experience in a customer service setting requiring interaction with the public.
• Previous experience working with parents of young children.
• Self-direction, tact, diplomacy and a professional manner when working with the public.

Responsibilities

• Determine enrollment needs with Enrollment Specialists and program directors.
• Implement strategies to increase enrollment across sites.
• Assist families in enrolling in the program.
• Communicate program information to groups as needed.
• Provide supervision and support to Enrollment Specialists.
• Travel to childcare sites to monitor enrollment activities.
• Participate in director meetings to discuss openings and waitlists.
• Track Massachusetts waitlist data and coordinate family appointments.
• Facilitate and communicate enrollment activities at meetings.
• Work independently and as part of a team.

Skills

Experience with low-income families

Customer service experience

Strong communication skills

Organized and detail oriented

Professional demeanor and diplomacy

Public interaction skills

Computer and internet proficiency

Local travel willingness

Education

Associate's degree or equivalent in early childhood education or social work

Tools

Microsoft Office Suite

Job description

The Enrollment Specialist Supervisor is responsible for ensuring the timely enrollment of families in the Catholic Charities childcare program. The Enrollment Specialist Supervisor will work directly with families to provide parents with program information to support the best early care and education decisions for their children and will supervise and support the Enrollment Specialists while they communicate with parents, program directors and other agencies within the community in a way that reflects Catholic Charities commitment to excellence and professionalism.

Responsibilities

• Work with Enrollment Specialists to determine the enrollment needs of each program.
• Ensure that Enrollment Specialists partner with program directors to create and implement strategies that result in increased enrollment.
• Work with families when needed to help enroll families in the program.
• Communicate program information to small and large groups of individuals as needed
• Provide supervision and support to the Enrollment Specialists on a regular basis.
• Travel to each childcare site to ensure enrollment activities are being adhered to.
• Participate in site meetings with program directors to discuss openings at each site when needed.
• Track data relating to the use of the state waitlist system when enrolling clients.
• Verify Massachusetts waitlist information and service need prior to coordinating appointments with families to enroll.
• Provide meeting facilitation and communication related to childcare enrollment activities during monthly director's meetings.
• Work independently and collaborate as a strong team member to accomplish goals.
• Work performed in an office environment may require sitting for extended periods with the use of general office equipment.

Maintain professional boundaries and confidentiality at all times.Attendance at internal and external meetings and training as required.Local travel as neededPerform other related duties as assigned.

QUALIFICATIONS

• Experience working with low-income families.
• Associate's degree or equivalent work experience in early childhood education or social work.
• Knowledge of childcare vouchers, income eligible contracts, and DTA vouchers.
• Organized, detail oriented with confident communication skills.
• Experience in a customer service setting requiring interaction with the public.
• Previous experience working with parents of young children.
• Self-direction, tact, diplomacy and a clear, courteous and professional manner when working with the public as well as professional dress.
• Working knowledge of Microsoft Office Suite and proficient Internet usage skills.
• Local work-related travel to program sites.
• Valid Massachusetts driver's license and access to a reliable vehicle.

Our benefits are competitive and include a 403(b) savings plan and generous time off (benefits may vary based on position and scheduled hours).

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The base pay range reflects what Catholic Charities reasonably and in good faith expects to pay for this role at the time of posting and may be modified from time to time. Actual compensation in this range may be determined based on other factors, including but not limited to work experience, education and specialty training.

Visit us at: www.ccab.org.

10/2026