Enrollment Supervisor

MJHS; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

MJHS seeks an Enrollment Support Coordinator in New York to assist in daily management of the Enrollment support staff, monitor calls, and ensure high-quality customer service delivery for pre-enrollment processing.

The role supports the Manager in creating and implementing enrollment policies and projects, while promoting efficient workflows and enhanced enrollee satisfaction across plans.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Two years in sales, health care or related field.
• Managed care experience a plus.
• Computer skills and knowledge of PC based applications including Word, Excel and Outlook.

Responsibilities

• Assist Enrollment support staff daily; staffing and monitoring staff calls.
• Support customer service delivery and pre-enrollment processing.
• Schedule accrued time off benefits and resolve enrollment issues.
• Assist Manager with enrollment projects, policies, and procedures.
• Ensure optimal workflows to promote enrollee satisfaction.

Skills

Staff management

Customer service

Education

Bachelor's degree or equivalent

Tools

Word

Excel

Outlook

Job description

Come lead with us at New York, NY

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

Assists in the daily management of the Enrollment support staff. Responsibilities include but are not limited to: staffing, monitoring staff calls, customer service delivery, scheduling of accrued time off benefits, resolution of Enrollment support staff issues related to pre-enrollment processing. Assists Manager with the creation and implementation of all projects, policies and procedures as related to plan enrollment process. Ensures optimal work flows to promote staff and new enrollee satisfaction.

• Bachelor's degree or equivalent combination of education and work experience.
• Two years in sales, health care or related field.
• Managed care experience a plus.
• Computer skills and knowledge of PC based applications including Word, Excel and Outlook.