Enrollment Supervisor

Metropolitan Jewish Health System, Inc.; New York (NY); On-site; USD 52,000 - 75,000; Full time

Job summary

Metropolitan Jewish Health System, Inc. is seeking an Enrollment Support manager to oversee daily operations of the Enrollment support staff in New York, ensuring efficient pre-enrollment processing and responsive customer service.

The role supports the Enrollment Manager by implementing projects and policies that improve workflows and enrollee satisfaction, with emphasis on staffing, scheduling, and issue resolution within a managed care environment.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Two years in sales, health care or related field.
• Managed care experience a plus.
• Computer skills and knowledge of PC based applications including Word, Excel and Outlook.

Responsibilities

• Assist in the daily management of the Enrollment support staff.
• Staffing and monitoring staff calls to ensure customer service delivery.
• Schedule accrued time off benefits and resolve enrollment staff issues related to pre-enrollment processing.
• Assist Manager with creation and implementation of projects, policies and procedures in plan enrollment.
• Ensure optimal workflows to promote staff and enrollee satisfaction.

Skills

Customer service

Staff supervision

Enrollment support

Education

Bachelor's degree or equivalent

Tools

Word

Excel

Outlook

Job description

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

Assists in the daily management of the Enrollment support staff. Responsibilities include but are not limited to: staffing, monitoring staff calls, customer service delivery, scheduling of accrued time off benefits, resolution of Enrollment support staff issues related to pre-enrollment processing. Assists Manager with the creation and implementation of all projects, policies and procedures as related to plan enrollment process. Ensures optimal work flows to promote staff and new enrollee satisfaction

• Bachelor's degree or equivalent combination of education and work experience.
• Two years in sales, health care or related field.
• Managed care experience a plus.
• Computer skills and knowledge of PC based applications including Word, Excel and Outlook.