Provider Services Representative

MJHS; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Join MJHS in New York, NY, as a Customer Service Representative. In this role, you'll manage a high volume of incoming calls and emails, assisting members with their healthcare needs.

The ideal candidate will have a High School Diploma, 3 to 4 years of customer service experience, preferably in a healthcare setting. Familiarity with Medicare or Medicaid is a plus. Engage with us as we strive to provide quality healthcare services.

Qualifications

• 3–4 years of experience in customer service.
• Experience in healthcare preferred.

Responsibilities

• Manage high volume incoming calls and emails.
• Problem-solve and research solutions for the caller.
• Log all calls into the computer with details.

Skills

Customer service skills

Problem-solving

Communication

Education

High School Diploma or equivalent

Job description

Come lead with us at New York, NY.

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

You Will

• Manage high volume incoming calls, and emails.
• Problem‑solve and research solutions for the caller.
• Log all calls into the computer with details of the call.
• Work within multiple systems with dual screen monitors.
• Maintain a professional dialogue while handling difficult situations with callers.
• High School Diploma or equivalent.
• 3–4 years of experience in customer service in a healthcare environment.
• Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population, and/or utilization/care management process is preferred.
• Must live in the tri‑state area (New York, New Jersey, Connecticut, and/or some parts of Pennsylvania).