Enrollment Coordinator

American Fidelity; Topeka (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

American Fidelity is seeking a sales support professional to guide implementation and onboarding for new and renewed accounts. You will build customer relationships, manage the enrollment process, and ensure timely delivery across home office and field sales teams.

This role requires strong communications, organization, and the ability to handle multiple enrollments with attention to schedules, deadlines, and compliance. A company car is provided for travel to client sites.

Qualifications

• Three to five years of successful sales or sales support experience.
• Strong written and verbal communications skills.
• Excellent organization and project management abilities.
• Interpersonal skills to interact, influence/persuade, negotiate and direct customers.
• Solutions-oriented mindset and conflict management skills.
• Professional demeanor; self-motivated and flexible.
• Experience with enrollment platforms and home office systems.

Responsibilities

• Guide implementation and onboarding for new or renewed accounts.
• Develop and maintain customer relationships throughout open enrollment.
• Coordinate enrollment processes across home office and field sales.
• Serve as main contact for customers and internal teams to ensure quality and timeliness.
• Note: position requires use of a company car.

Skills

Sales experience

Customer relations

Communication skills

Organization

Interpersonal skills

Problem solving

Flexibility

Self-motivation

Education

Bachelor's degree preferred

Five years experience acceptable in lieu of degree

Tools

AFEnroll platform

Enrollment systems

Billing processes

Online Service Center

Claims processes

Sales processes

Compliance basics

Job description

Job Description

Facilitates implementation and onboarding processes for new or reserviced accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management.

Facilitates implementation and onboarding processes for new or reserviced accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management.

Responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases. This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each.

Serves as the point of contact for the customer, home office and field sales to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment.

NOTE: This position’s responsibilities require the use of a Company car, therefore, the incumbent is assigned one for use.

Technical Skills And Requirements

• Three to five years of successful experience in sales or sales support
• Strong written and verbal communications skills
• Strong organization and project management skills with attention to detail
• Strong interpersonal skills including ability to interact, consult, influence/persuade, negotiate and direct
• Solutions-oriented attitude
• Conflict management skills
• Professional demeanor
• Self-motivated
• Extremely flexible with the ability to “think on your feet”
• Strong knowledge of
• AFEnroll enrollment platform
• Home office systems and processes: Billing, Flex, Online Service Center, Claims, Flex, all components of the enrollment set up
• Sales processes
• Products and Services including imports
• Compliance
• Field, HSA and Agency
• Employer processes, systems, data and pain points

Education Requirements

Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.

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