Enrollment Coordinator

American Fidelity; Pueblo (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Company car

Growth opportunities

Job summary

American Fidelity is seeking a results-driven sales support professional to facilitate onboarding and enrollment processes for new and existing accounts. You will manage schedules, deadlines, and coordination between customers, home office, and field sales to ensure a seamless enrollment experience.

Responsibilities include driving enrollment growth, maintaining quality and cost containment, and serving as the primary contact across multiple stakeholders.

Qualifications

• Bachelor's degree preferred; five years of sales or sales support experience acceptable in lieu of degree.
• Strong written and verbal communications skills.
• Excellent organization and project management with attention to detail.
• Superior interpersonal skills with ability to interact, consult, influence, negotiate and direct.

Responsibilities

• Facilitates onboarding and implementation for new or reserved accounts; strengthens customer relationships.
• Manages enrollment process across all phases, handling multiple enrollments and deadlines.
• Serves as liaison among customer, home office and field sales to ensure quality and a positive experience.
• Uses company car for duties as required.

Skills

Communication skills

Organization

Interpersonal skills

Project management

Sales support

Conflict management

Professional demeanor

Self-motivated

Facilitation

Education

Bachelor's degree preferred

Tools

AFEnroll enrollment platform

Billing systems

Online Service Center

Claims processing

Enrollment setup

Job description

Job Description

Facilitates implementation and onboarding processes for new or reserviced accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management.

Facilitates implementation and onboarding processes for new or reserviced accounts including developing, maintaining and strengthening Customer relationships by providing pre-defined customer service and supporting administrative aspects of assigned accounts. Anticipates future customer needs and facilitates such awareness with home office and field sales management.

Responsible for driving growth and participation in assigned enrollments by managing and facilitating the enrollment process through all phases. This includes handling multiple enrollments simultaneously and maintaining schedules and deadlines for each.

Serves as the point of contact for the customer, home office and field sales to ensure quality, cost containment, consistency, production results, and a positive customer experience during all phases of the open enrollment.

NOTE: This position’s responsibilities require the use of a Company car, therefore, the incumbent is assigned one for use.

Technical Skills And Requirements

• Three to five years of successful experience in sales or sales support
• Strong written and verbal communications skills
• Strong organization and project management skills with attention to detail
• Strong interpersonal skills including ability to interact, consult, influence/persuade, negotiate and direct
• Solutions-oriented attitude
• Conflict management skills
• Professional demeanor
• Self-motivated
• Extremely flexible with the ability to “think on your feet”
• Strong knowledge of
• AFEnroll enrollment platform
• Home office systems and processes: Billing, Flex, Online Service Center, Claims, Flex, all components of the enrollment set up
• Sales processes
• Products and Services including imports
• Compliance
• Field, HSA and Agency
• Employer processes, systems, data and pain points

Education Requirements

Bachelor's degree preferred; five years of experience in a sales or sales support role acceptable in lieu of experience.

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