Enrollment Success Specialist

Carrington College; San Leandro (CA); On-site; USD 41,000 - 45,000; Full time

Job summary

Carrington College is seeking an Enrollment Services Associate in San Leandro, CA. The role focuses on delivering timely, accurate information and exceptional customer service to prospective and enrolled students.

The position involves conducting interviews, communicating program details and financial considerations, and following students through to matriculation. A Bachelor degree is preferred and 3 years of high-volume customer service is required.

Qualifications

• Bachelor degree preferred; Associate degree required.
• Minimum of 3 years of high-volume, fast-paced customer service experience.
• Experience in Enrollment Services/Admissions or non-durable sales is a plus.

Responsibilities

• Conduct a high volume of outreach calls and interviews with prospective students.
• Provide complete and accurate information on programs, outcomes, student services, and finances for enrollment decisions.
• Follow up with interviewed and enrolled students through to matriculation.

Skills

Customer service

Outbound calls

Interviewing

CRM usage

Time management

Education

Bachelor degree preferred

Associate degree required

Tools

Microsoft Office Suite

Excel

Job description

Carrington College is seeking an Enrollment Services Associate in San Leandro, CA. The role focuses on delivering timely, accurate information and exceptional customer service to prospective and enrolled students.

The position involves conducting interviews, communicating program details and financial considerations, and following students through to matriculation. A Bachelor degree is preferred and 3 years of high-volume customer service is required.