Enrollment Success Advisor

OpenEd; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

OpenEd is seeking an Enrollment Advisor to own a live book of families from signup through full enrollment and funding. You’ll manage territory in the United States, initiating contact within minutes and driving gear-tight cadences across phone, text, and email.

Within 90 days you’ll own a live pipeline, influence state-specific enrollment timelines, and help shape the cadence and playbooks as OpenEd scales. This role emphasizes rapid, outcome-driven communication.

Qualifications

• 1 year + in a phone-forward role carrying a number: inside sales, admissions, SDR, or enrollment

Responsibilities

• Make first contact within minutes of a family signing up, not days
• Run a structured 45 day enrollment cadence across phone, text, and email on every family in your book, start to finish
• Drive enrollment task completion (proof of residency, immunizations, birth certificate, SPED documentation, and state specific requirements) within 30 days of signup
• Host live 1:1 walkthroughs and state specific information sessions for families who are stuck
• Diagnose why a family has stalled and remove the specific blocker, rather than sending another reminder
• Monitor your territory for families who have submitted everything and are waiting on OpenEd, and escalat[e]??
• Maintain accurate pipeline and disposition data in HubSpot, including a documented reason on every family who does not complete
• Build and hold deep working knowledge of your states' program rules, funding amounts, and enrollment deadlines
• Feed what you hear from families back into the cadence, the content, and the proces

Job description

OpenEd is seeking an Enrollment Advisor to own a live book of families from signup through full enrollment and funding. You’ll manage territory in the United States, initiating contact within minutes and driving gear-tight cadences across phone, text, and email.

Within 90 days you’ll own a live pipeline, influence state-specific enrollment timelines, and help shape the cadence and playbooks as OpenEd scales. This role emphasizes rapid, outcome-driven communication.