Enrollment & Student Success Navigator

Atlantic Cape Community College; Avalon (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Atlantic Cape Community College in New Jersey seeks an Enrollment Assistant to guide students from admission through registration, serve as a primary contact, and provide front-line customer service across chat, email, phone, and in-person interactions.

The role supports financial aid information, course selection, and use of CRM/ERP systems; associates degree preferred and higher education experience preferred; bilingual Spanish a plus; flexible schedule including some evenings/weekends.

Qualifications

• Associate's Degree preferred.
• Experience in a higher education setting preferred.
• Bilingual in Spanish a plus.

Responsibilities

• Serves as a point of contact for current and new students, prospective students, parents, and the community.
• Initiates and facilitates the enrollment process from admission through registration.
• Processes admission applications and all student documents including transcripts and chargeback requests.
• Provides frontline customer service via chat, text messaging, email, and phone, and virtual support.
• Provides information on financial aid eligibility and verification requirements, program information, and budget components.
• Assists new students with course selection and registration.
• Supports operations using CRM and ERP systems.
• Provides student support for online accounts (Self-Service, Buccaneer e-mail).
• Ensures placement scores are submitted and recorded.
• References institutional resources when needed.

Skills

Customer service

Communication

CRM systems

MS Office

Spanish a plus

Education

Associate's degree preferred

Tools

Ellucian Colleague

Ellucian Recruit CRM

Job description

Atlantic Cape Community College in New Jersey seeks an Enrollment Assistant to guide students from admission through registration, serve as a primary contact, and provide front-line customer service across chat, email, phone, and in-person interactions.

The role supports financial aid information, course selection, and use of CRM/ERP systems; associates degree preferred and higher education experience preferred; bilingual Spanish a plus; flexible schedule including some evenings/weekends.